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Create a new offer and link it to an Option with the applicable incentive
UI Pattern needs to be set as
Standard Offer
Add the Requires Assignment ruleset and set the value to yes. If this is not done, the offer will appear by default in the Offer section
Decide if you want the Support Coupon to only work on Mobile Orders, In-Restaurant or both
Add the Offer to the Sorted Offers section in Feature Offers
The offer will now appear in the Support Tool Offers section and can be assigned to a specific user. It will appear on the relevant user’s Offer section and will be redeemable only once