Page Comparison

...

1. Open a new ticket in our Jira Service Desk (https://rbictg.atlassian.net/servicedesk/customer/portal/253 ) using the "Feature Request” tile.

   

2. Fill all the fields in the Service Desk feature.

   1. Make sure that you focus on the problem that you’re trying to solve. Our product and engineering teams are better equipped to provide solutions given their wide knowledge of the platform

   2. Include as many details as possible for the problem you’re seeing, including screen recordings, guest feedback, etc.

   3. Quantify the size of the problem and the potential improvements we may get if we solve it

      1. Impact on guest experience and crew experience

      2. Impact on sales, profitability or other business KPIs

3. Our assigned Customer Success Manager will discuss with you the problem you’ve submitted to get all the necessary context, better understand the provided analysis and quantification and make sure that the submitted ticket is clear.

4. Our teams will analyze the problem you’re reporting, and will provide one of the following answers in the Jira ticket in a period of 4 weeks from the moment the request is clear and quantified (during this time the ticket will be set to

   Status
   colour Blue title Pending product assessment

   )

   1. Problem is added to the backlog and added to the next Quarterly Roadmap (Status

      Status
      colour Blue title Planned

      )

   2. Problem is added to the backlog but without a set Quarter date (Status

      Status
      colour Blue title LATER

      )

   3. Problem won’t be worked on (Status

      Status
      colour Green title Won't DO

      )

...