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Talon One Setup - FOR BURGER KING US ONLY

For Promo Code Offers or Cart Promo Codes

1. Log onto Talon One https://burgerking.us-east4.talon.one/

2. Select ‘BK Production’ application for QA & Prod offers. Select 'Promo Code Staging & Dev' for lower env offers.

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3. Select New Campaign in left sidebar

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4. Name your campaign and select ‘Coupon’

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5. Go to Rule Builder and select ‘Add Rules’

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6. In the Conditions, add ‘Check coupon code is valid’ and save. You do not need a name or effect

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   2. Use the left sidebar to go back to dashboard

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7. Set the time duration if required. Note that the time limit you set in Talon One will control when promo codes are valid and redeemable.

   1. CBA

      1. For promo code offers, the sanity offer expiry time will determine when the offer is visible and redeemable

      2. For cart promo codes, the sanity offer expiry time will determine when the offer is redeemable after a successful promo code has been applied. Offers that are not immediately redeemed will be held in the ‘View Saved Promotions’ link underneath the cart promo code field as long as it remains available subject to sanity rulesets.

         1. In most cases, you should set the sanity expiry and Talon One code expiry to the same times.

         2. If the codes expire earlier than the offer, the offer will only be available for the remainder of it’s available time to users who already applied a successful code - this case may apply for a ‘limited redemption’ offer .

         3. If the offer expires earlier than the codes, guests will see a successful code confirmation but get no offer applied - this should be avoided as this will cause guest confusion and complaints.

      3. Leave blank if the codes do not expire.

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   2. Loyalty Platform

      1. For loyalty platform coupons, the offer expiry time will determine when the offer associated with the promo code is redeemable after a code has been applied.

      2. When a personalized offer is created, it will use the start and end date of the campaign, unless specific coupon start and end dates are specified.

      3. ex:

         1. if you set campaign start to [Jan 1 2022] and campaign end to [Dec 1, 2022], but coupon start date to [Feb 1, 2022] and coupon end date to [March 1, 2022], the personalized offer created will only be valid between [Feb 1, 2022 ]and [March 1, 2022].

      4. When creating promo codes to be integrated with the loyalty platform, a start date and end date for the campaign/coupon must be specified

      5. Otherwise, an error will appear during coupon validation

8. Click ‘coupons’ in the Performance & Budget section of the dashboard or ‘Coupons’ in the left sidebar to add codes.

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9. To Create a coupon, click ‘Create Coupons’

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   2. Set up the type of codes you need. You can create different batches of codes within the same campaign. Each batch can be a different type, have a different expiry date, and different redemption limits. Once created, coupons can also be edited on a batch by batch basis.

   3. CBA

      1. Under custom attributes, add ‘Offer ID’. This must be the sanity ID of the offer you want the codes to be applied to. NOTE: This is required for any promo code to work

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      3. Additional information about code settings https://help.talon.one/hc/en-us/articles/360010114559-How-to-Create-Coupon-Codes#RedemptionLimits

   4. Loyalty

      1. Under custom attributes, add ‘configId’. This must be the configId of the sanity offer document you want the codes to be associated with. This is required for any promo code to be properly validated and redeemed.

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10. To import a list of coupons, click the dropdown to select ‘Import Coupons’

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    2. Download their example file by clicking ‘here’ and upload your codes in a CSV matching the column headers. Remove expiry columns and the customer id column empty if not needed.

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    4. Once you have uploaded your codes, select one of the codes you uploaded and click ‘Edit Coupon Batch’

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    6. Add a custom attribute and paste in the sanity offer ID.

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    8. Once complete, validate that the offer ID was added to to all of the coupons in your batch. You can filter the codes for the batch ID and see the offer ID in the ‘Attributes’ column.

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11. From the dashboard, activate your campaign. If you have not set a time limit, this will make your codes live.

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