1. Log-in

Once entering your email address and password, you’ll be prompted to submit a OTP code from an authenticator app.

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2. Homepage

After successfully logging into the Admin tool you will begin on the Home Screen.

The Search Field can be used to search either a Email, CognitoID/GuestID, OrderID, Store Number/ Address, and Card Number.

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If you search for a Customer Email and you see a icon with a check mark on the left, it means that the guest already has an account in our mobile app/ website. Otherwise, it would show an icon with an exclamation point.

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3. Side Bar

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The Sidebar displays the different functions within the Support Tool

• Users/Customers - Displays a view of guest information and history

• Orders (Being sunset, do not use) - To be removed in future updates

• Orders V2 - primary way of looking up a guest CognitoID/GuestID, Email and OrderID

• Gift Card History (in progress) - Lookup Gift Card Number