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Service method used.
If there’s a refund already processed, there’s a box saying either “Refunded” or “Partially refunded”
Refund status, if it is the case
Loyalty scans
Overall guest’s refund rate (important to track if the guest is requesting too many refunds)
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On the left side of the page, you can filter by the status of the order and order type to find the potential problem easier.
After searching for a guest you can view their orders and select a specific order for additional support (by clicking on a specific order - orange box with the date and time of the order). On the left side of the page, you can filter by the status of the order and order type to find the potential problem easier. Then, the user can access further details of that order, such as:
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