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1. Overview

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2. How to assign an offer to a guest

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1. Log into the support tool for the brand you are working on

   1. Popeyes: https://prod.admin.plk.rbi.tools/

   2. Burger King: https://prod.admin.bk.rbi.tools/

2. In the top right search bar, search for a customer using their email or cognito ID.

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3. In the navigation bar on the left side of your screen, click on Offers V2. Here you will be able to see a history of loyalty offers for the user. An ‘Assigned Offer’ is an offer that has previously been assigned to the user. A ‘Redeemed Offer' is where you will see the support offers that the user has previously redeemed.

   

4. To assign an offer, click on “Assign Offers”. You will receive a popup window. From there, select an Offer Template and Reason. You can select each respective option from a dropdown list. Lastly, you can also add in an optional comment. Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.

   

5. Once you’ve entered in all fields, click on “Confirm” to complete the assignment.

6. You will now see the personalized support offer on the list. You should also be able to see the assigned support offer in your Offers List in the mobile app.

   

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