...
| Info |
|---|
Note: Once the Support Tool user has already issued a refund to a guest for a specific order, no further refund can be processed to that specific order through the Support Tool. |
| Info |
|---|
For a guest that dines in-restaurant with no registration in our mobile app/ website, if the guest wants to request a refund they need to go directly to the restaurant, show the receipt and ask for a refund for their in-store transaction. In case the guest is not able to return to the restaurant, they will need to contact the support team and the team may issue a free meal voucher, however in that case the guest needs to sign-up for an account. |