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Personalized offers are constructed using the following:

  1. Config Offer /wiki/spaces/FEP/pages/3500441682 - These are offers created in Sanity for the sole purpose of being used for personalized offer assignment. Personalized offers get most of the offer specific details from the config offer.

  2. Offer Template /wiki/spaces/FEP/pages/3500998755 - This is a template that is used as a “shell” to create the personalized offer record. An offer template is also created in Sanity and requires a config offer to be linked. The main purpose of the template is to streamline which rules are required when creating personalized offers in bulk. If rules are defined in the template, then those rules MUST be configured during the assignment process and will override the rules configured as part of the config offer.

    1. https://prod.menu.plk.rbi.tools/desk/orderLevelContent;loyalty;incentives;offers;offerTemplates

    2. https://prod.menu.bk.rbi.tools/desk/orderLevelContent;loyalty;incentives;offers;offerTemplates

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  1. Deepflame Bulk Assignment

    1. https://rbictg.atlassian.net/wiki/spaces/L/pages/3357114507/Incentive+Personalization?NO_SSR=1

  2. Campaign Webhook Assignment via Braze

    1. /wiki/spaces/FEP/pages/3639083035

  3. Support Offers via Support Tool

    1. /wiki/spaces/FEP/pages/3585998917 5. Offers

Personalized Offers UI

Generally speaking, personalized offers will look and feel the same as regular systemwide (national) offers in the app. See example below (can you tell it’s a personalized offer? (smile) )

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