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Contents

Table of Contents

Goals

Channel

In scope

Out of scope

POS (Instore)

  • Guests can earn and redeem points at the counter for Toshiba and rPOS stores

  • Other POS

Kiosk (Instore)

  • Guests can do the following at Tillster, Acrelec and Smoothr kiosks:

    • User identifies their loyalty account in the Kiosk and pays in the Kiosk

    • Once the user identifies, all subsequent rewards/offers selection happens in the Kiosk

    • User identifies their loyalty account in the Kiosk and pays in the POS counter (both rPOS and Toshiba)

    • User identifies their loyalty account and pays in either Kiosk or counter, then goes to counter and cancels the order. This should result in a refund and withdrawal of points. TBC if we want to cover this use case in January or roll out later

  • Pay at counter for POS different than rPOS and Toshiba

App / Website (Online)

  • Guests to have access to open and closed offers at the same time

  • Stackable offers (open and closed): guests can use more than one offer on the same order (in-store and online)

  • Guest checkout – not a dependency for this project

Projects

Project

Scope

Out of scope

Status

Details

Define the Loyalty programme

Non-technical activities required to enable the Loyalty programme.

Technical and/or software development work (covered in other projects)

Status
colourBlue
titleIN PROGRESS

Project 1. Define the Loyalty programme

Migrate BK DE to the new Loyalty platform

Currently BK DE uses the legacy platform (CBA) and we need to move to the new Loyalty platform, while retaining the existing CBA features that do not exist on Loyalty: open offers, upsells, marketing tiles.

POS or Kiosk integrations (these remain the same)

Loyalty go live

Non-technical activities required to enable the Loyalty programme.

Techical and/or software development work (covered in other projects)

Status
colourBlue
titleIN PROGRESS

Project 2. Migrate BKD to new Loyalty platform

Toshiba integration

Develop the integration required to allow guests to earn loyalty points when they make purchases, and to redeem loyalty rewards.

Status
colourBlue
titleIN PROGRESS

Project 3. Integrate Toshiba POS with Loyalty

rPOS integration

Same as above for rPOS.

Status
titleNOT STARTED

Project 4. Integrate Tillster Kiosk with Loyalty

Tillster integration

Same as above for Tillster.

Status
titleNOT STARTED

Acrelec integration

Same as above for Acrelec.

Status
titleNOT STARTED

Smoothr integration

Same as above for Smoothr.

Project details

Project 1. Define the Loyalty programme

Project 1. Migrate BKD to new Loyalty platform

Project 2. Integrate Toshiba POS with Loyalty

Project 3. Integrate Tillster Kiosk with Loyalty

Status
titleNOT STARTED

Timelines

Note

These timelines are placeholders for us to visualise and communicate the sequence of activities. Over the next few weeks we will refine each individual project plan, estimate effort, allocate the team and then adjust timelines accordingly.

Roadmap Planner
maplinks
timelinetrue
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nts%20Setup%20(CRM)%22%2C%22description%22%3A%22%22%2C%22duration%22%3A2.4455445544554455%2C%22pageLink%22%3A%7B%7D%7D%5D%7D%5D%2C%22markers%22%3A%5B%7B%22title%22%3A%22Current%20Date%22%2C%22markerDate%22%3A%222023-05-15%2000%3A00%3A00%22%7D%2C%7B%22markerDate%22%3A%222024-01-16%2008%3A19%3A00%22%2C%22title%22%3A%22Online%22%7D%2C%7B%22markerDate%22%3A%222024-02-01%2000%3A00%3A00%22%2C%22title%22%3A%22In-store%22%7D%5D%7D
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titleRoadmap%20Planner
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Project details

Project 1. Migrate BKD to new Loyalty platform

Project 2. Integrate Toshiba POS with Loyalty

...

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