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Issue Priority | Definition | Time to First Response | Update Frequency | Resolution Time |
|---|---|---|---|---|
Fire | Impacting core functionality (offers, loyalty, ordering, sign-in) for a significant (>5%) number of users or otherwise bringing significant risk to the market (security breach, GDPR, etc) | 15minHourly | 24h | |
High Priority | Impacting core functionality (offers, loyalty, ordering, sign-in) for many (<5%) users or hindering day to day operations for the business | 1h | Daily | 1 week |
Medium Priority | Impacting non-core functionality for many users or transient impact on core functionality | 24h | Weekly | 3 weeks |
Low Priority | Has a surmountable impact on the user experience for a significant majority of users | 24hWeekly | 6 weeks |