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Warning

Work in progress, not ready to review

Need to add:

  • Not authenticated flows (including adding offer short codes)

  • Markets who only do one offer per order have a replace modal

  • Also one reward

1. Redeem offers

Info

All scenarios consider that guests can scan multiple offers.

1.1. While signed out

Info

This scenario is only available if the market has made open offers available to their guests.

1.2. Using the Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the kiosk.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image RemovedImage Added

  • N/A

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

Using the Kiosk screen, guest adds items to the basket

  • Basket updated in the Kiosk UI

  • No changes

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees a confirmation of points balance

1.3. Using offer pre-selection

In this scenario, guests pre-select offers on the RBI app and continue their journey in the kiosk by scanning the generated code. Then they add more offers to their basket by choosing those offers in the app and scanning them.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest opens another offer and taps “Use at restaurant”

  • N/A

  • A second offer is added to the guest’s pre-selection

  • Another unique code is generated

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

  • The two pre-selected offers are added to the basket

  • Scanner remains active

  • Guest receives a successful confirmation modal

  • No loyalty points are added, since the guest is scanning offers

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees a confirmation of points balance

1.4. When offers are limited to one per purchase

2. Redeem rewards

2.1. While signed out

This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

2.2. Using the Loyalty Code

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Added

  • N/A

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

    Image Added

Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

Image Added

  • Scanner remains active

  • Guest receives a successful confirmation modal

Image Added

Using the Kiosk screen, guest adds items to the basket

  • Basket updated in the Kiosk UI

  • No changes

Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it

  • Offer is added to basket and guest has the option to personalize the offer

Image Added

  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

Image Added

  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

Image Added

  • Receipt is printed

  • Guest sees a confirmation of points balance

Image Added

Warning

What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem?

3. Edge cases

Warning

To be added

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