Contents

Table of Contents

Assumptions

When making in-store purchases, guests can only pre-select offers and rewards on their RBI app. It is not possible to pre-select menu items in the app and move them to the POS or Kiosk.

Scenarios - POS

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Warning

Need to add not :

Info
All scenarios consider that guests can scan multiple offers.

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Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active Image Added	N/A
Guest opens the Loyalty code page on the RBI app and scans it	N/A	Loyalty code page is displayed: Image Added
Guest scans the loyalty code	Kiosk authenticates the guest and shows the home page Image Added Scanner remains active	Guest receives a successful confirmation modal Image Added
Using the Kiosk screen, guest adds items to the basket	Basket updated in the Kiosk UI	No changes
Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it	Offer is added to basket and guest has the option to personalize the offer Image Removed Image Added Currently selected items remain in the cart, unchanged	Modal is shown to guest confirming that the offer has been added to cart Image Added No loyalty points are added, since the guest is scanning an offer
Guest checks out and pays	Order number shows up on the screen Image Added Receipt is printed? Emailed?	Guest sees a confirmation of points balance Image Added

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest opens an offer on the RBI app	N/A	Offer page is displayed: Image Added
Guest taps “Use at restaurant”	N/A	Offer is added to the guest’s pre-selection Image Added A unique offer code is generated
Guest opens another offer and taps “Use at restaurant”	N/A	A second offer is added to the guest’s pre-selection Another unique code is generated
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active Image Added	N/A
Guest scans the loyalty code	Kiosk authenticates the guest and shows the home page Image Added Offer pre-selection is added to the basket Scanner remains active	Guest receives a successful confirmation modal Image Added
Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it	Offer is added to basket and guest has the option to personalize the offer Image Added Currently selected items remain in the cart, unchanged	Modal is shown to guest confirming that the offer has been added to cart Image Added No loyalty points are added, since the guest is scanning an offer
Guest checks out and pays	Order number shows up on the screen Image Added Receipt is printed	Guest sees a confirmation of points balance Image Added

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest taps on the screen to start a new order	Loyalty sign in page shows up and scanner becomes active
Guest taps on an offer in the RBI app, chooses to redeem in restaurant and scans it	Kiosk authenticates the guest and shows the home page Offer is added to the basket Do we show a modal? Scanner remains active
Using the Kiosk screen, guest adds items to the basket	Basket updated in the Kiosk UI Previously added offer remains in the basket
Guest opens another offer on the RBI app, chooses to redeem in restaurant and scans it	Offer added to basket in the Kiosk UI Currently selected items remain in the cart, unchanged Modal is shown to guest confirming that the offer has been added to cart What happens on the app?
Guest checks out and pays	Order number shows up on the screen Receipt is printed? Emailed?

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