This page documents the expected user experience when RBI guests are placing orders using a kiosk.
Warning |
---|
Work in progress, not ready to review |
Contents
Table of Contents |
---|
Assumptions
When making in-store purchases, guests can only pre-select offers and rewards on their RBI app. It is not possible to pre-select menu items in the app and move them to the POS or Kiosk.
Scenarios - POS
1. Redeem offers
2. Redeem rewards
Scenarios - Kiosk
Warning |
---|
Need to add:
|
1. Redeem offers
Info |
---|
All scenarios consider that guests can scan multiple offers. |
1.1.
...
While signed out
1.
...
2. Using the Loyalty Code
...
Steps | Expected results (Kiosk) | Expected results (RBI app) |
---|---|---|
Guest taps on the Kiosk screen to start a new order |
|
|
Guest opens the Loyalty code page on the RBI app |
|
|
Guest scans the loyalty code |
|
|
Using the Kiosk screen, guest adds items to the basket |
|
|
Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
|
|
Guest checks out and pays |
|
|
1.
...
3.
...
Using
...
offer
...
pre-selection
...
Steps | Expected results (Kiosk) | Expected results (RBI app) |
---|---|---|
Guest opens an offer on the RBI app |
|
|
Guest taps “Use at restaurant” |
|
|
Guest opens another offer and taps “Use at restaurant” |
|
|
Guest taps on the Kiosk screen to start a new order |
|
|
Guest scans the loyalty code |
|
|
Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
|
|
Guest checks out and pays |
|
|
Expected results (Kiosk)
Expected results (RBI app)
Guest taps on the screen to start a new order
Loyalty sign in page shows up and scanner becomes active
Guest taps on an offer in the RBI app, chooses to redeem in restaurant and scans it
Kiosk authenticates the guest and shows the home page
Offer is added to the basket
Do we show a modal?
Scanner remains active
Using the Kiosk screen, guest adds items to the basket
Basket updated in the Kiosk UI
Previously added offer remains in the basket
Guest opens another offer on the RBI app, chooses to redeem in restaurant and scans it
Offer added to basket in the Kiosk UI
Currently selected items remain in the cart, unchanged
Modal is shown to guest confirming that the offer has been added to cart
What happens on the app?
Guest checks out and pays
Order number shows up on the screen
Receipt is printed? Emailed?
...
1.4. When offers are limited to one per purchase
2. Redeem rewards
Warning |
---|
What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem? |
3. Edge cases
Warning |
---|
To be added |
Guest signs in, then scans a code from a different user