This page documents the expected user experience when RBI guests are placing orders using a kiosk. Part of In-Store Loyalty & Offers Customer Journey
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Work in progress, not ready to review |
Contents
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Assumptions
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Scenarios - POS
1. Redeem offers
2. Redeem rewards
Scenarios - Kiosk
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Need to add:
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1. Redeem offers
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All scenarios consider that guests can scan multiple offers. |
1.1. While signed out
1.2. Using the Loyalty Code
Steps | Expected results (Kiosk) | Expected results (RBI app) |
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Guest taps on the Kiosk screen to start a new order |
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Guest opens the Loyalty code page on the RBI app |
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Guest scans the loyalty code |
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Using the Kiosk screen, guest adds items to the basket |
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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
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Guest checks out and pays |
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1.3. Using offer pre-selection
Steps | Expected results (Kiosk) | Expected results (RBI app) |
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Guest opens an offer on the RBI app |
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Guest taps “Use at restaurant” |
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Guest opens another offer and taps “Use at restaurant” |
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Guest taps on the Kiosk screen to start a new order |
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Guest scans the loyalty code |
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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
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Guest checks out and pays |
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1.4. When offers are limited to one per purchase
2. Redeem rewards
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What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem? |
3. Edge cases
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To be added |
Guest signs in, then scans a code from a different user