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Old Version 6

changes.mady.by.user Silva, Carlos

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New Version 7

changes.mady.by.user Silva, Carlos

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Steps

Expected results (POS)

Expected results (RBI app)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

Guest taps “Redeem in Restaurant”

  • No action

  • Reward is added to the guest’s pre-selection

  • A unique reward code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

  • Cashier asked if guest is a loyalty member and clicks on “Ok”

  • No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

  • Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

  • Reward is added to POS cart

  • Guest receives a successful confirmation modal

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

Guest taps Replace

  • No action

  • New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

  • New reward replaces the previous selected reward in the POS basket

  • Other items in the POS basket are not removed or replaced

  • Modal is shown to guest confirming that the reward has been added to the POS basket

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with points earned & points balance

  • Guest sees updated points balance

 

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3. Edge cases

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3.1. Switch users

This is a potential fraud use, where a guest authenticates themselves using one loyalty code, and then attempts to redeem rewards using a different loyalty code.

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Steps

Expected results (POS)

Expected results (RBI app)

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

Cashier is prompted to add a loyalty code

  • Cashier asked if guest is a loyalty member:

  • No action

Guest either scans the loyalty code, or tells the 6 digit code to the cashier

  • If guest does not scan the QR code, cashier can enter the 6 digit Loyalty code:

  • Either by scanning or entering the code, POS confirms successful identification:

  • Guest receives a successful confirmation modal

 

Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

  • No action

  • Reward of is added to the guest’s pre-selection (on the second device)

  • A unique reward code is generated

Guest (on their second device) either scans the reward’s QR code, or tells the 6 digit code to the cashier

  • Error modal shows in the POS, letting the cashier know that the last scan was made using a different user account

  • Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

  • The second scan is cancelled/voided

  • Initial order can continue normally

  • Modal is shown to the second user confirming that the offer has been added to cart

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

  • A few seconds later, the loyalty points are returned to the second user

3.2. Payment Failure

Steps

Expected results (POS)

Expected results (RBI app)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

    Image Added

Guest taps “Redeem in Restaurant”

  • No action

  • Reward is added to the guest’s pre-selection

    Image Added

  • A unique reward code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

  • Cashier asked if guest is a loyalty member and clicks on “Ok”

Image Added

  • No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

  • Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

Image Added

  • Reward is added to POS cart

  • Guest receives a successful confirmation modal

Image Added

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

Cashier attempts to finalize the order but there is a payment failure and order is not completed

  • Order at the POS is cancelled

  • Guest sees updated points balance

Image Added