Page Comparison

Guest opens the RBI app without signing in, and selects an offer that is not available when users are signed out (known as a “closed offer”)

• N/A

• Offer page is displayed:

  

Guest taps “Use at restaurant”

• N/A

• Offer is closed so guest is prompted to Sign In

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Guest is worried about his privacy and decides not to use this offer.

Guest opens an offer that is available when users are signed out (known as an “open offer”)

• No action

• Guest sees QR code and Offer Static code

  

Cashier is prompted to add a loyalty code

• Cashier asked if guest is a loyalty member:

• Cashier select “Cancel”, since the guest is not signed in

• No action

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

• If guest does not scan the QR code, cashier can enter the static alphanumerical code

• Offer is added to the POS basket

• This offer is incrementally added to the cart and does not replace any of the existing cart items

• No action

Guest opens a second offer that is available when users are signed out (known as an “open offer”)

• No action

• Guest sees QR code and Offer Static code

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

• If guest does not scan the QR code, cashier can enter the static alphanumerical code

• Offer is added to the POS basket

• This offer is incrementally added to the cart and does not replace any of the existing cart items

• No action

Cashier finalizes the order and guest pays at POS

• POS prints receipt with order information

• N/A

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

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Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

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• A unique reward code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

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• A unique reward code is generated

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• The second reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• At this point, the guest’s loyalty points balance has been deducted for two rewards

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

Guest requests to remove first reward from order

• Cashier removes the first reward from the open order

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance