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In this scenario, guests do not sign in to the RBI app or the Kiosk, and they use an open offer. Also, this scenario is specifically for markets that do not want to use open show offers . They scan two different offers in the same order.

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on the Kiosk. Showing offers on the Kiosk is a decision made by markets, which depends on their willingness to invest in their loyalty program, since showing offers on the Kiosk as a PNL impact. To see scenarios where offers are shown on the Kiosk, please refer to Select Offers in the Kiosk.

Info

This scenario is only available if the market has made open offers available to their guests.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest

opens the RBI app without signing in, and selects an offer that is not available when users are signed out (known as a “closed offer”)

looks at the Kiosk screen

  • A page shows up inviting the guest to start an order

Image Added

  • N/A

  • Offer page is displayed:

    Image Removed

Guest taps “Use at restaurant”

  • N/A

  • Offer is closed so guest is prompted to Sign In

Image Removed

Guest is worried about his privacy and decides not to use this offer.

Guest opens

Guest touches the screen to start a new order

  • Guest is prompted to sign in

    Image Added

  • No action

Guest decides to continue without signing in

  • Kiosk order screen show up. This screen does not show either offers or rewards tabs

Image Added

  • Guest can sign in at any time by using the scanner or touching a sign in button

  • No action

Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as

an

a “open offer”)

Info

Note

: markets

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Removed

  • N/A

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

  • If guest does not scan the QR code, cashier can enter the static alphanumerical code

  • Offer is added to the POS basket

  • This offer is incrementally added to the cart and does not replace any of the existing cart items

Image Removed

  • No action

 

Guest opens a second offer that is available when users are signed out (known as an “open offer”)

  • No action

  • Guest sees QR code and Offer Static code

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

  • If guest does not scan the QR code, cashier can enter the static alphanumerical code

  • Offer is added to the POS basket

  • This offer is incrementally added to the cart and does not replace any of the existing cart items

  • No action

 

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with order information

N/A

1: this is only available in markets that allow open offers.

Info

Note 2: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code. In this case, the Kiosk must provide a way for guests to enter the code manually.

  • No action

  • Guest sees QR code and Offer Static code

    Image Removed

  • Offer page is displayed:

    Image Added

Guest scans offer (static) alphanumerical code

  • Offer is added to the basket

  • If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes

  • For static codes, we don’t show a confirmation in the RBI app

Guest checks out and pays

  • Order number shows up on the screen

Image Added

  • Receipt is printed

  • Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up

  • No action 

1.2. Using the Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the POSKiosk. The guest in this scenario does a second scan to add an offer after the initial identification.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

Guest opens an offer on the RBI app, chooses to redeem in restaurant

  • No action

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

  • Offer is added to basket and guest has the option to personalize the offer

  • Currently selected items remain in the cart, unchangedThese offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

Guest checks out and pays

  • Order number shows up on the screen

Image RemovedImage Added

  • Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

  • Guest sees updated points balance

 

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

  • Kiosk authenticates the guest and shows the home page

  • Offer is added to Kiosk cart

  • Scanner remains active

  • Guest receives a successful confirmation modal

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

Info

Note: the flow is exactly the same if the guest pre-selects multiple offers.

  • No action

  • Only the second offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

  • Offer is added to basket and guest has the option to personalize the offer

  • These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Guest sees updated points balance

 

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