Page Comparison

Guest looks at the Kiosk screen

• A page shows up inviting the guest to start an order

• N/A

Guest touches the screen to start a new order

• Guest is prompted to sign in

  

• No action

Guest decides to continue without signing in

• Kiosk order screen show up. This screen does not show either offers or rewards tabs

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• Guest can sign in at any time by using the scanner or touching a sign in button

• No action

Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”)

• No action

• Offer page is displayed:

  

Guest scans offer (static) alphanumerical code

• Offer is added to the basket

• If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes

• For static codes, we don’t show a confirmation in the RBI app

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up

• No action 

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

Guest opens an offer on the RBI app, chooses to redeem in restaurant

• No action

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

• Offer is added to basket and guest has the option to personalize the offer

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest checks out and pays

• Order number shows up on the screen

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• Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

• Kiosk authenticates the guest and shows the home page

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• Offer is added to Kiosk cart

• Scanner remains active

• Guest receives a successful confirmation modal

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• Offer is added to basket and guest has the option to personalize the offer

Image Added

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

Image Added

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• Only the second offer is added to the guest’s pre-selection

• A unique offer code is generated

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

• Offer is added to basket and guest has the option to personalize the offer

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance