Page Comparison

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• Whether the market uses open offers (i.e. offers that can be redeemed by guests who are not signed in). In markets that don’t allow open offers, its not possible to redeem offers while signed out. Closed offers are offer that are only available to guests that are signed in.

• Whether the market allows offer selection using the Kiosk UI. This decision has been shown to have a PNL impact, so some markets don’t want this to be an option.

• Whether the market allows redemption of multiple offers or multiple rewards in the same order. In markets that do not allow multiple offer/reward redemption, the UI (both on the RBI app and Kiosk) must make it clear to guests when they are replacing an existing selection with a new selection.

• Whether the market uses QR code scanners. If not, the kiosk UI must allow guests to enter the loyalty or offer codes manually.

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In this scenario, guests do not sign in to the RBI app or the Kiosk, and they use an open offer. This scenario includes both markets that have decided to allow showing offers on the Kiosk UI and markets that have decided not to show offer on the Kiosk UI.

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest looks at the Kiosk screen	A page shows up inviting the guest to start an order	N/A
Guest touches the screen to start a new order	Guest is prompted to sign in	No action
Guest decides to continue without signing in	Kiosk order screen show up. This screen does not show either offers or rewards tabs Image RemovedImage Added Guest can sign in at any time by using the scanner or touching a sign in button	No action
Guest taps on the Offers tab Info Note: this step is only possible if the market has decided to allow showing offers on the UI.	Image Removed	Guest taps on the Rewards tab Info Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Guest sees a list of offers. If offers are closed, they show up as locked and there is a clear way for guests to sign up to use them. If offers are open and the market has decided to show open offers, then it should be possible for guests to add them to their basket. Image Added	No action
Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”) Info Note: this is only available in markets that allow open offers. Info Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code. In this case, the Kiosk must provide a way for guests to enter the code manually.	No action	Offer page is displayed:
Guest scans offer (static) alphanumerical code	Offer is added to the basket	If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes For static codes, we don’t show a confirmation in the RBI app
Guest checks out and pays	Order number shows up on the screen Receipt is printed Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up	No action

1.2. Using

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Loyalty Code identification

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the Kiosk. The guest in this scenario does a second scan to add an offer after the initial identification.

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest opens the Loyalty code page on the RBI app	N/A	Loyalty code page is displayed:
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A
Guest scans the loyalty code or inputs 6 digit code in Kiosk	Kiosk authenticates the guest and shows the home page Scanner remains active	Guest receives a successful confirmation modal
Guest opens an offer on the RBI app, chooses to redeem in restaurant	No action	Offer is added to the guest’s pre-selection A unique offer code is generated
Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk Offer is added to basket and guest has the option to personalize the offer These offer(s) are incrementally added to the cart and do not replace any of the existing cart items scans the offer’s QR code or inputs 6 digit code into Kiosk Info Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer	Offer(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the offer has been added to cart Image RemovedImage Added Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
Guest customizes offers at will and touches confirm	These offer(s) are incrementally added to the cart and do not replace any of the existing cart items Image Added	No action
On the Kiosk UI, navigates to the offers page Info Note: this step is only available in markets that have decided to show offers on the Kiosk UI.	Offers are displayed:	No action
Guest selects an offer	Details displayed	No action
Guest adds offer to basket	Added incrementally	No action
Guest checks out and pays	Order number shows up on the screen Image RemovedImage Added Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)	Guest sees updated points balance

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1.2. Using the Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the kiosk.

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