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Steps

Expected results (POS)

Expected results (RBI app)

Guest opens the RBI app without signing in, and selects an offer that is not available when users are signed out (known as a “closed offer”)

  • N/A

  • Offer page is displayed:

Guest taps “Use at restaurant”

  • N/A

  • Offer is closed so guest is prompted to Sign In

Guest is worried about his privacy and decides not to use this offer.

Guest opens an offer that is available when users are signed out (known as an “open offer”)

Info

Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code

  • No action

  • Guest sees QR code and Offer Static code

Cashier is prompted to add a loyalty code

  • Cashier asked if guest is a loyalty member:

  • Cashier select “Cancel”, since the guest is not signed in

  • No action

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

  • If guest does not scan the QR code, cashier can enter the static alphanumerical code

  • Offer is added to the POS basket

  • This offer is incrementally added to the cart and does not replace any of the existing cart items

  • No action

 

Guest opens a second offer that is available when users are signed out (known as an “open offer”)

  • No action

  • Guest sees QR code and Offer Static code

Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier

  • If guest does not scan the QR code, cashier can enter the static alphanumerical code

  • Offer is added to the POS basket

  • This offer is incrementally added to the cart and does not replace any of the existing cart items

  • No action

 

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with order information

  • N/A

1.2.

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Authenticating with Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add an offer after the initial identification.

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This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

2.2.

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Authenticating with Loyalty Code

In this scenario, guests do not pre-select any rewards and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add a reward after the initial identification.

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