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Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest looks at the Kiosk screen	A page shows up inviting the guest to start an order	N/A
Guest touches the screen to start a new order	Guest is prompted to sign in	No action
Guest decides to continue without signing in	Kiosk order screen show up. This screen does not show either offers or rewards tabs Guest can sign in at any time by using the scanner or touching a sign in button	No action
Guest taps on the Offers tab Info Note: this step is only possible if the market has decided to allow showing offers on the UI.	Guest sees a list of offers. If offers are closed, they show up as locked and there is a clear way for guests to sign up to use them. If offers are open and the market has decided to show open offers, then it should be possible for guests to add them to their basket.	No action
Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”) Info Note: this is only available in markets that allow open offers. Info Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code. In this case, the Kiosk must provide a way for guests to enter the code manually.	No action	Offer page is displayed:
Guest scans offer (static) alphanumerical code	Offer is added to the basket	If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes For static codes, we don’t show a confirmation in the RBI app
Guest checks out and pays	Order number shows up on the screen Receipt is printed Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up	No action

1.2.

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Authenticating with Loyalty Code

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In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the Kiosk. The guest in this scenario does a second scan to add an offer after the initial identification.

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Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest opens an offer on the RBI app	N/A	Offer page is displayed:
Guest taps “Use at restaurant”	N/A	Offer is added to the guest’s pre-selection A unique offer code is generated
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A
Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk Info Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer	Offer(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the offer has been added to cart Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
Guest customizes offers at will and touches confirm	These offer(s) are incrementally added to the cart and do not replace any of the existing cart items	No action
Guest opens a second offer on the RBI app, chooses to redeem in restaurant Info Note: the flow is exactly the same if the guest pre-selects multiple offers.	No action	Only the second offer is added to the guest’s pre-selection Image Removed Image Added A unique offer code is generated
Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk Info Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer	Offer(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the offer has been added to cart Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
Guest customizes offers at will and touches confirm	These offer(s) are incrementally added to the cart and do not replace any of the existing cart items	No action
On the Kiosk UI, navigates to the offers page Info Note: this step is only available in markets that have decided to show offers on the Kiosk UI.	Offers are displayed:	No action
Guest selects an offer	Details displayed	No action
Guest adds offer to basket	Added incrementally	No action
Guest checks out and pays	Order number shows up on the screen Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)	Guest sees updated points balance

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Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest opens an offer on the RBI app	N/A	Offer page is displayed:
Guest taps “Use at restaurant”	N/A	Offer is added to the guest’s pre-selection A unique offer code is generated
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A
Guest scans the loyalty code or inputs 6 digit code in Kiosk Offer is added to basket and guest has the option to personalize the offer Info Note: if a user pre-selects more offers in the app, all pre-selected offers offer will show in the Kiosk screen after scanning with an option for the user to customize each offerit	Offer is shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the offer has been added to cart Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
Guest opens a second offer on the RBI app, chooses to redeem in restaurant	No action	User will see modal in the app letting user know that only 1 offer can be added per order and prompting user to replace current offer
Guest taps Replace	No action	New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart
Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk New offer replaces the previous Info Note: the pre-selected offer will show in the Kiosk basketOther items in screen after scanning with an option for the user to customize it	New offer replaces the previous selected offer in the Kiosk basket Other items in the Kiosk basket are not removed or replaced New offer is added to basket and guest has the option to personalize the offer info
Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer
Modal is shown to guest confirming that the offer has been added to cart Loyalty points balance is not updated, since the guest is scanning an offer Offer pre-selection is cleared
Guest checks out and pays	Order number shows up on the On the Kiosk UI, navigates to the offers page Info Note: this step is only available in markets that have decided to show offers on the Kiosk UI.	Offers are displayed: Image Added	No action
Guest selects an offer	Details displayed Image Added	No action
Guest adds offer to basket	Guest sees modal in the Kiosk letting user know that only 1 offer can be added per order and prompting user to replace current offer Example screen to be added here when available	No action
Guest checks out and pays	Order number shows up on the screen Image Added Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)	Guest sees updated points balance Image Added

2. Redeem rewards

2.1. While signed out

This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest looks at the Kiosk screen	A page shows up inviting the guest to start an order Image Added	N/A
Guest touches the screen to start a new order	Guest is prompted to sign in Image Added	No action
Guest decides to continue without signing in	Kiosk order screen show up: Image Added Guest can sign in at any time by using the scanner or touching a sign in button	No action
Guest taps on the rewards tab Info Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI Image Added	No action
Guest chooses to menu items instead, checks out and pays	Order number shows up on the screen Image Modified Receipt is printed

(ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

Image Removed

 

2. Redeem rewards

2.1. While signed out

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2.2.

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Authenticating with the Loyalty Code

In this scenario, guests do not pre-select any rewards and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add a reward after the initial identification.

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest opens the Loyalty code page on the RBI app	N/A	Loyalty code page is displayed:
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A
Guest scans the loyalty code or inputs 6 digit code in Kiosk	Kiosk authenticates the guest and shows the home page Scanner remains active	Guest receives a successful confirmation modal
Guest opens an reward on the RBI app, chooses to redeem in restaurant	No action	Reward is added to the guest’s pre-selection A unique reward code is generated
Guest either scans the Reward’s QR code or inputs 6 digit code into Kiosk Reward reward’s QR code or inputs 6 digit code into Kiosk Info Note: the pre-selected offer will show in the Kiosk screen after scanning with an option for the user to customize it	Other items in the Kiosk basket are not removed or replaced New reward is added to basket and guest has the option to personalize the offerreward Image Removed These reward(s) are incrementally added to the cart and do not replace any of the existing cart items Image Added	Modal is shown to guest confirming that the reward has been added to cart The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stagemoment Reward pre-selection is cleared
Add reward from Kiosk UI	Image Added
Remove a reward
Guest checks out and pays	Order number shows up on the screen Receipt is printed	Guest sees updated points balance

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This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

2.2. Using the Loyalty Code

Steps	Expected results (Kiosk)	Expected results (RBI app)
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A
Guest opens the Loyalty code page on the RBI app	N/A	Loyalty code page is displayed:
Guest scans the loyalty code	Kiosk authenticates the guest and shows the home page Scanner remains active	Guest receives a successful confirmation modal
Using the Kiosk screen, guest adds items to the basket	Basket updated in the Kiosk UI	No changes
Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it	Offer is added to basket and guest has the option to personalize the offer Currently selected items remain in the cart, unchanged	Modal is shown to guest confirming that the offer has been added to cart No loyalty points are added, since the guest is scanning an offer
Guest checks out and pays	Order number shows up on the screen Receipt is printed	Guest sees a confirmation of points balance

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