Page Comparison

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

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Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

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• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

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• Scanner remains active

• Guest receives a successful confirmation modal

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Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

• No action

• Reward of is added to the guest’s pre-selection (on the second device)

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• A unique reward code is generated

Guest (on their second device) either scans the reward’s QR code, or inputs the 6 digit code in the Kiosk

• Error modal shows in the Kiosk, letting the user know that the last scan was made using a different user account

• Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

• The second scan is cancelled/voided

• Initial order can continue normally

• Modal is shown to the second user confirming that the offer has been added to cart

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• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• A few seconds later, the loyalty points are returned to the second user