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changes.mady.by.user Lopes da Costa, Valentina

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New Version 31

changes.mady.by.user Lopes da Costa, Valentina

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens a reward on the RBI app

  • No action

  • Reward page is displayed:

Guest taps “Redeem in Restaurant”

  • No action

  • Reward is added to the guest’s pre-selection

  • A unique reward code is generated

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

Info

Note: the pre-selected reward(s) will show in the Kiosk screen after scanning with an option for the user to customize it

  • Reward(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the reward has been added to cart

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

  • No action

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

Guest taps Replace

  • No action

  • New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

  • New reward replaces the previous selected reward in the POS basket

  • Other items in the POS basket are not removed or replaced

  • Modal is shown to guest confirming that the reward has been added to the POS basket

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

  • Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

  • Reward pre-selection is cleared

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with points earned & points balance

  • Guest sees updated points balance

Image RemovedImage Added

 

5. Edge cases

...

  • Guest begins an order in the kiosk and chooses option to pay at cash at counter. The POS will need to close this order.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

    Image Added

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Added

  • N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

  • Kiosk authenticates the guest and shows the home page

Image Added

  • Scanner remains active

  • Guest receives a successful confirmation modal

Image Added

Guest opens an reward on the RBI app, chooses to redeem in restaurant

  • No action

  • Reward is added to the guest’s pre-selection

    Image Added

  • A unique reward code is generated

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

Info

Note: the pre-selected reward(s) will show in the Kiosk screen after scanning with an option for the user to customize it

  • Reward(s) are shown on the Kiosk and guest has an option to customize

Image Added

  • Modal is shown to guest confirming that the reward has been added to cart

Image Added

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

  • Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

  • These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Added

  • No action

On the Kiosk UI, navigates to the rewards page

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Rewards are displayed

Image Added

  • No action

Guest adds a reward to basket

  • Guest selects and adds reward to cart

Image Added

  • The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

    Image Added

Guest remove a reward from basket

  • Guest removes a reward from Kiosk basked

  • The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

Guest chooses to Pay at Counter with Cash

  • Receipt is printed with pending order number

  • No change

 

Guest arrives at Counter to Pay and decides to add 1 more menu item to order

  • Cashier adds 1 more menu item to open order

  • Cashier finalized the order at POS after receiving cash payment

  • Guest sees updated points balance

Image Added
Info

Note: In the case guest never goes to cashier to complete payment

  • POS cancels the order after X minutes that the guest has not paid the order started at the Kiosk

  • Temporary reward points that were deducted from User’s account are returned back to user balance after X minutes