Page Comparison

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

Guest remove a reward from basket

• Guest removes a reward from Kiosk baskedbasket

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

• No modal is shown

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

Guest removes first reward from order

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

  

Guest taps Replace

• No action

• New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• New reward replaces the previous selected reward in the POS basket

• Other items in the POS basket are not removed or replaced

• Modal is shown to guest confirming that the reward has been added to the POS basket

• The replaced reward’s loyalty points are returned to user balance

• The new reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

Cashier Guest finalizes the order and guest pays at POSKiosk

• POS Kiosk prints receipt with points earned & points balance

• Guest sees updated points balance

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

• No action

• Reward of is added to the guest’s pre-selection (on the second device)

  

• A unique reward code is generated

Guest (on their second device) either scans the reward’s QR code, or inputs the 6 digit code in the Kiosk

• Error modal Modal shows in the Kiosk, letting the user know that the last scan was made using a different user account

• Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

• The second scan is cancelled/voided

• Initial order can continue normally

• Modal is shown to the second user confirming that the offer has been added to cart (displaying this modal cannot be avoided)

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• A few seconds later, the loyalty points are returned to the second user

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  

Guest remove a reward from basket

• Guest removes a reward from Kiosk basked

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

Guest chooses to Pay at Counter with Cashpay at the counter using cash

• Kiosk and POS exchange an order ID (this depends on the specific POS/Kiosk integration)

• Receipt is printed with the pending order numberID

• No change

Guest arrives at Counter the counter to Pay pay and decides to add 1 more menu item to order

• Cashier finds the order of guest

• Cashier adds 1 more menu item to open order

• Cashier finalized finalizes the order at POS after receiving cash payment

• Guest sees updated points balance

• POS cancels the order after X minutes (configurable by the POS) that the guest has not paid the order started at the Kiosk

• Temporary reward points that were deducted from User’s account are returned back to user balance after X minutes