Page Comparison

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• Not applicable

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• Not applicable

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an offer on the RBI app, chooses to redeem in restaurant

• No action

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

• Offer(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the offer has been added to the basket

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Update the basket with the offers returned

Guest customizes offers at will and touches confirm

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

On the Kiosk UI, navigates to the offers page

Offers are displayed:

• No action

• Listing Global Offers Listing Offers and Rewards for Kiosk UI

• Listing Personalized Offers Personalized Offers Integration

Guest selects an offer

• Details displayed

• No action

• No action

Guest adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

• Offer(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest customizes offers at will and touches confirm

• Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes offers at will and touches confirm

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• Only the second offer is added to the guest’s pre-selection

  

• A unique offer code is generated

• No action

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

• Offer(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest customizes offers at will and touches confirm

• These offer(sKeep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Update the basket with the offers returned

Guest customizes offers at will and touches confirm

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

On the Kiosk UI, navigates to the offers page

Offers are displayed:

• No action

Guest selects an offer

• Details displayed

• No action

Guest adds offer to basket

• Added incrementally

• No action

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with full Kiosk basket contents

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with full Kiosk basket contents

Guest removes first reward from order

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

• Call the Update endpoint with full Kiosk basket contents

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED