Page Comparison

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Offer is shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know that only 1 offer can be added per order and prompting user to replace current offer

  

Guest taps Replace

• No action

• New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

  

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

• New offer replaces the previous selected offer in the Kiosk basket

• Other items in the Kiosk basket are not removed or replaced

• New offer is added to basket and guest has the option to personalize the offer

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

On the Kiosk UI, navigates to the offers page

Offers are displayed:

• No action

Guest selects an offer

• Details displayed

• No action

Guest adds offer to basket

• Guest sees modal in the Kiosk letting user know that only 1 offer can be added per order and prompting user to replace current offer

• Example screen to be added here when available

• No action

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

Guest looks at the Kiosk screen

• A page shows up inviting the guest to start an order

Image Modified

• N/A

Guest touches the screen to start a new order

• Guest is prompted to sign in

Image Modified

• No action

Guest decides to continue without signing in

• Kiosk order screen show up:

Image Modified

• Guest can sign in at any time by using the scanner or touching a sign in button

• No action

Guest taps on the rewards tab

• Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI

Image Modified

• No action

Guest chooses to menu items instead, checks out and pays

• Order number shows up on the screen

Image Modified

• Receipt is printed

• Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up for their next order

• No action 

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  Image Modified

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Modified

• N/A

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

Image Modified

• Scanner remains active

• Guest receives a successful confirmation modal

Image Modified

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

• Image Added

• A unique reward code is generated

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

Image Modified

• Modal is shown to guest confirming that the reward has been added to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Modified

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

Image Modified

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  Image Modified

Guest remove a reward from basket

• Guest removes a reward from Kiosk basket

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

• No modal is shown

Guest checks out and pays

• Order number shows up on the screen

Image Modified

• Receipt is printed

• Guest sees updated points balance

Image Modified

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

• Image Added

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

• Image Added

• A unique reward code is generated

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Modified

• N/A

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

Image Modified

• Modal is shown to guest confirming that the reward has been added to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Modified

• No action

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

• Image Added

• A unique reward code is generated

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

Image Modified

• Modal is shown to guest confirming that the reward has been added to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Modified

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

Image Modified

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  Image Modified

Guest removes first reward from order

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

Guest checks out and pays

• Order number shows up on the screen

Image Modified

• Receipt is printed

• Guest sees updated points balance

Image Modified