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This page documents the expected user experience when RBI guests redeem offers when they place orders using the Kiosk, part of Customer Journey Scenarios - Kiosk. See also Kiosk - Redeem Rewards and Kiosk - Edge Cases.

Contents

Table of Contents

...

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

  • Not applicable

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

  • Not applicable

Guest scans the loyalty code or inputs 6 digit code in Kiosk

  • Kiosk authenticates the guest and shows the home page

  • Scanner remains active

  • Guest receives a successful confirmation modal

  • Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an offer on the RBI app, chooses to redeem in restaurant

  • No action

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

Info

Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer

  • Offer(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the offer has been added to the basket

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Keep track of the current basket contents including offers

  • Void the previous transaction

  • Call the Identify endpoint again, which will create a new transaction ID and selected offers

  • Update the basket with the offers returned

Guest customizes offers at will and touches confirm

  • These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • No action

  • No action

On the Kiosk UI, navigates to the offers page

Info

Note: this step is only available in markets that have decided to show offers on the Kiosk UI.

Offers are displayed:

  • No action

Guest selects an offer

  • Details displayed

  • No action

  • No action

Guest adds offer to basket

  • Added incrementally

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED to complete the order

  • After this call it is not possible to modify the loyalty transaction anymore

...

3. Using offer pre-selection

In this scenario, guests pre-select offers on the RBI app and continue their journey in the Kiosk by scanning the generated code. Then they add more offers to their basket by choosing those offers in the app and scanning them.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

  • No action

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • N/A

  • No action

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

Info

Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer

  • Offer(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes offers at will and touches confirm

  • These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • No action

  • No action

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

Info

Note: the flow is exactly the same if the guest pre-selects multiple offers.

  • No action

  • Only the second offer is added to the guest’s pre-selection

  • A unique offer code is generated

  • No action

Guest either scans the offer’s QR code or inputs 6 digit code into Kiosk

Info

Note: if a user pre-selects more offers in the app, all pre-selected offers will show in the Kiosk screen after scanning with an option for the user to customize each offer

  • Offer(s) are shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Keep track of the current basket contents including offers

  • Void the previous transaction

  • Call the Identify endpoint again, which will create a new transaction ID and selected offers

  • Update the basket with the offers returned

Guest customizes offers at will and touches confirm

  • These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • No action

  • No action

On the Kiosk UI, navigates to the offers page

Info

Note: this step is only available in markets that have decided to show offers on the Kiosk UI.

Offers are displayed:

  • No action

Guest selects an offer

  • Details displayed

  • No action

  • No action

Guest adds offer to basket

  • Added incrementally

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED to complete the order

  • After this call it is not possible to modify the loyalty transaction anymore

...

4. Limit one offer per purchase

Info

This scenario only happens if the market has decided to limit redemption of one offer per purchase. This is currently the case in BK UK for example.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens an offer on the RBI app

  • No action

  • Offer page is displayed:

  • No action

Guest taps “Use at restaurant”

  • No action

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • No action

  • No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

Info

Note: the pre-selected offer will show in the Kiosk screen after scanning with an option for the user to customize it

  • Offer is shown on the Kiosk and guest has an option to customize

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, a list of offer pre-selected, loyalty points balance and a transaction ID

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know that only 1 offer can be added per order and prompting user to replace current offer

  • No action

Guest taps Replace

  • No action

  • New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

  • No action

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

Info

Note: the pre-selected offer will show in the Kiosk screen after scanning with an option for the user to customize it

  • New offer replaces the previous selected offer in the Kiosk basket

  • Other items in the Kiosk basket are not removed or replaced

  • New offer is added to basket and guest has the option to personalize the offer

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Keep track of the current basket contents including offers

  • Void the previous transaction

  • Call the Identify endpoint again, which will create a new transaction ID and selected offers

  • Replace the previous offer in the basket with the offer returned

On the Kiosk UI, navigates to the offers page

Info

Note: this step is only available in markets that have decided to show offers on the Kiosk UI.

Offers are displayed:

  • No action

Guest selects an offer

  • Details displayed

  • No action

  • No action

Guest adds offer to basket

  • Guest sees modal in the Kiosk letting user know that only 1 offer can be added per order and prompting user to replace current offer

  • Example screen to be added here when available

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED to complete the order

  • After this call it is not possible to modify the loyalty transaction anymore

Info

Next scenarios: Kiosk - Redeem Rewards