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Old Version 2

changes.mady.by.user Silva, Carlos

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New Version 3

changes.mady.by.user Silva, Carlos

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Steps

Expected results (POS)

Expected results (RBI app)

Loyalty API usage (POS)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

  • Cashier asked if guest is a loyalty member and clicks on “Ok”

  • No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

  • Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

  • Offer is added to POS cart

  • Guest receives a successful confirmation modal

  •  Offer pre-selection is cleared

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

Info

Note: the flow is exactly the same if the guest pre-selects multiple offers.

  • No action

  • Only the second offer is added to the guest’s pre-selection

  • A unique offer code is generated

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

  • Either by scanning or entering the code, POS confirms successful identification:

  • These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with points earned & points balance

  • Guest sees updated points balance

 

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4. Limit one offer per purchase

Info

This scenario only happens if the market has decided to limit redemption of one offer per purchase. This is currently the case in BK UK for example.

Steps

Expected results (POS)

Expected results (RBI app)

Loyalty API usage (POS)

Guest opens an offer on the RBI app

  • N/A

  • Offer page is displayed:

Image Modified

Guest taps “Use at restaurant”

  • N/A

  • Offer is added to the guest’s pre-selection

Image Modified

  • A unique offer code is generated

Cashier is prompted whether the Guest has loyalty, and confirms

  • Cashier asked if guest is a loyalty member and clicks on “Ok”

Image Modified

  • No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

  • Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

Image Modified

  • Offer is added to POS cart

    Image Modified

  • Guest receives a successful confirmation modal

Image Modified

  •  Offer pre-selection is cleared

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

    Image Modified

Guest taps Replace

  • No action

  • New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

    Image Modified

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

  • New offer replaces the previous selected offer in the POS basket

  • Other items in the POS basket are not removed or replaced

  • Modal is shown to guest confirming that the offer has been added to the POS basket

Image Modified

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

Cashier finalizes the order and guest pays at POS

  • POS prints receipt with points earned & points balance

  • Guest sees updated points balance

Image Modified

Info

Next: POS - Redeem Rewards

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