This page documents edge cases that can happen when RBI guests place orders using the POS, part of POS - Edge Cases Customer Journey Scenarios - POS. See also POS - Redeem Offers and POS - Redeem Rewards.
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Steps | Expected results (POS) | Expected results (RBI app) | Loyalty API usage (POS) |
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Guest opens the Loyalty code page on the RBI app |
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Cashier is prompted to add a loyalty code |
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Guest either scans the loyalty code, or tells the 6 digit code to the cashier |
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Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant |
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Guest (on their second device) either scans the reward’s QR code, or tells the 6 digit code to the cashier |
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