Guest looks at the Kiosk screen

• A page shows up inviting the guest to start an order

• N/A

• No action

Guest touches the screen to start a new order

• Guest is prompted to sign in

• No action

• No action

Guest decides to continue without signing in

• Kiosk order screen show up. This screen does not show either offers or rewards tabs

• Guest can sign in at any time by using the scanner or touching a sign in button

• No action

• No action

Guest taps on the Offers tab

• Guest sees a list of offers. If offers are closed, they show up as locked and there is a clear way for guests to sign up to use them. If offers are open and the market has decided to show open offers, then it should be possible for guests to add them to their basket.

• No action

• Listing Global Offers Listing Offers and Rewards for Kiosk UI

Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”)

• No action

• Offer page is displayed:

  

• No action

Guest scans offer (static) alphanumerical code

• Offer is added to the basket

• If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes

• For static codes, we don’t show a confirmation in the RBI app

• No action

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up

• No action 

• No action

Guest opens an offer on the RBI app

• N/ANo action

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/ANo action

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/ANo action

• No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Offer is shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• User will Call the Identify endpoint, which will return the Loyalty User ID, a list of offer pre-selected, loyalty points balance and a transaction ID

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know that only 1 offer can be added per order and prompting user to replace current offer

  

• No action

Guest taps Replace

• No action

• New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

  

• No action

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

• New offer replaces the previous selected offer in the Kiosk basket

• Other items in the Kiosk basket are not removed or replaced

• New offer is added to basket and guest has the option to personalize the offer

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

On the Kiosk UI, navigates to the offers page

• Keep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Replace the previous offer in the basket with the offer returned

On the Kiosk UI, navigates to the offers page

Offers are displayed:

• No action

• Listing Global Offers Listing Offers and Rewards for Kiosk UI

• Listing Personalized Offers Personalized Offers Integration

Guest selects an offer

• Details displayed

• No action

• No action

Guest adds offer to basket

• Guest sees modal in the Kiosk letting user know that only 1 offer can be added per order and prompting user to replace current offer

• Example screen to be added here when available

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

Guest looks at the Kiosk screen

• A page shows up inviting the guest to start an order

• N/ANo action

• No action

Guest touches the screen to start a new order

• Guest is prompted to sign in

• No action

• No action

Guest decides to continue without signing in

• Kiosk order screen show up:

• Guest can sign in at any time by using the scanner or touching a sign in button

• No action

• No action

Guest taps on the rewards tab

• Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest chooses to menu items instead, checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up for their next order

• No action 

• No action

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

• Scanner remains active

• Guest receives a successful confirmation modal

Guest opens an reward on the RBI app,

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest remove a reward from basket and goes to checkout

• Guest removes a reward from Kiosk basket

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

• No modal is shown

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with full all of the Kiosk basket contents and a status of PENDING

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest adds a reward to basket

• Guest selects and adds reward to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with full all of the Kiosk basket contents and a status of PENDING

Guest removes first reward from order and goes to checkout

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

• Call the Update endpoint with full all of the Kiosk basket contents and a status of PENDING

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is clearedis cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• No action

• No action

Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

  

• No action

Guest taps Replace

• No action

• New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  

• No action

Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

• New reward replaces the previous selected reward in the POS basket

• Other items in the POS basket are not removed or replaced

• Modal is shown to guest confirming that the reward has been added to the POS basket

• The replaced reward’s loyalty points are returned to user balance

• The new reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is clearedis cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Void the previous transaction

• Wait for Void Confirmation

• Replace the previous reward in the basket with the reward returned

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest finalizes the order and pays at Kiosk

• Kiosk prints receipt with points earned & points balance

• Guest sees updated points balance

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Call the Transaction Update endpoint with a status of CLAIMED

Guest opens the Loyalty code page on the RBI app

• No action

• Loyalty code page is displayed:

  Image Modified

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Modified

• No action

• No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

Image Modified

• Scanner remains active

• Guest receives a successful confirmation modal

Image Modified

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

• No action

• Reward of is added to the guest’s pre-selection (on the second device)

  Image Modified

• A unique reward code is

• generated

• No action

Guest (on their second device) either scans the reward’s QR code, or inputs the 6 digit code in the Kiosk

• Modal shows in the Kiosk, letting the user know that the last scan was made using a different user account

• Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

• The second scan is cancelled/voided

• Initial order can continue normally

• Modal is shown to the second user confirming that the offer has been added to cart (displaying this modal cannot be avoided)

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection

• is cleared

• A few seconds later, the loyalty points are returned to the second user

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Detect Loyalty ID of this transaction does not match Loyalty ID of user of previous transaction

• Void this transaction

• Wait for Void Confirmation

• Keep the current basket open with previous transaction

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest opens the Loyalty code page on the RBI app

• No action

• Loyalty code page is displayed:

  Image Modified

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

Image Modified

• No action

• No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

• Kiosk authenticates the guest and shows the home page

Image Modified

• Scanner remains active

• Guest receives a successful confirmation modal

Image Added

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app, chooses to redeem in restaurant

• No action

• Reward is added to the guest’s pre-selection

  Image Modified

• A unique reward code is generated

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Reward(s) are shown on the Kiosk and guest has an option to customize

Image Modified

• Modal is shown to guest confirming that the reward has been added to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from

• the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest customizes rewards at will and touches confirm

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

Image Modified

• No action

• No action

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

Image Modified

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest adds a reward to basket

• Guest selects and adds reward to cart

Image Modified

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

  Image Modified

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest remove a reward from basket

• Guest removes a reward from Kiosk basked

• The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest chooses to pay at the counter using cash

• Kiosk and POS exchange an order ID (this depends on the specific POS/Kiosk integration)

• Receipt is printed with the pending order ID

• No change

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

• Kiosk sends this transaction request with the order details to POS vendor

Guest arrives at the counter to pay and decides to add 1 more menu item to order

• Cashier finds the order of guest

• Cashier adds 1 more menu item to open order

• Cashier finalizes the order at POS after receiving cash payment

• Guest sees updated points balance

Image Modified

• After update to order are done in the POS, call the Transaction Update endpoint with a status of CLAIMED

• POS cancels the order after X minutes (configurable by the POS) that the guest has not paid the order started at the Kiosk

• Temporary reward points that were deducted from User’s account are returned back to user balance after X minutes

• Call the Void endpoint to cancel the order after X minutes