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changes.mady.by.user Silva, Carlos

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changes.mady.by.user Silva, Carlos

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest looks at the Kiosk screen

  • A page shows up inviting the guest to start an order

  • N/A

Guest touches the screen to start a new order

  • Guest is prompted to sign in

  • No action

Guest decides to continue without signing in

  • Kiosk order screen show up. This screen does not show either offers or rewards tabs

  • Guest can sign in at any time by using the scanner or touching a sign in button

  • No action

Guest taps on the Offers tab

Info

Note: this step is only possible if the market has decided to allow showing offers on the UI.

  • Guest sees a list of offers. If offers are closed, they show up as locked and there is a clear way for guests to sign up to use them. If offers are open and the market has decided to show open offers, then it should be possible for guests to add them to their basket.

  • No action

Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”)

Info

Note: this is only available in markets that allow open offers.

Info

Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code. In this case, the Kiosk must provide a way for guests to enter the code manually.

  • No action

  • Offer page is displayed:

Guest scans offer (static) alphanumerical code

  • Offer is added to the basket

  • If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes

  • For static codes, we don’t show a confirmation in the RBI app

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed

  • Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up

  • No action 

2. Authenticating with the Loyalty Code

In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the Kiosk. The guest in this scenario does a second scan to add an offer after the initial identification.

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