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Steps | Expected results (POS) | Expected results (RBI app) | ||
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Guest opens the RBI app without signing in, and selects an offer that is not available when users are signed out (known as a “closed offer”) |
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Guest taps “Use at restaurant” |
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Guest is worried about his privacy and decides not to use this offer. Guest opens an offer that is available when users are signed out (known as an “open offer”)
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Cashier is prompted to add a loyalty code |
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Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier |
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Guest opens a second offer that is available when users are signed out (known as an “open offer”) |
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Guest either scans the (static) offer code, or tells the alphanumerical code to the cashier |
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Cashier finalizes the order and guest pays at POS |
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2. Authenticating with the Loyalty Code
In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add an offer after the initial identification.
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