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Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest looks at the Kiosk screen

  • A page shows up inviting the guest to start an order

  • No action

  • No action

Guest touches the screen to start a new order

  • Guest is prompted to sign in

  • No action

  • No action

Guest decides to continue without signing in

  • Kiosk order screen show up:

  • Guest can sign in at any time by using the scanner or touching a sign in button

  • No action

  • No action

Guest taps on the rewards tab

Info

Note: this step is only possible if the market has decided to allow showing rewards on the UI.

  • Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI

  • No action

Guest chooses to add menu items instead, checks out and pays

  • Order number shows up on the screen

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  • Receipt is printed

  • Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up for their next order

  • No action 

  • No action

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