Page Comparison

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest looks at the Kiosk screen

Guest touches the screen to start a new order

Guest decides to continue without signing in

Kiosk order screen show up. This screen does not show either offers or rewards tabs

Guest taps on the Offers tab

Info
Note: this step is only possible if the market has decided to allow showing offers on the Kiosk UI for Signed Out users.

Guest sees a list of offers. If offers are closed, they show up as locked and there is a clear way for guests to sign up to use them. If offers are open and the market has decided to show open offers, then it should be possible for guests to add them to their basket.

Guest opens the RBI app without signing in, and selects an offer that is available when users are signed out (known as a “open offer”)

Info
Note: this is only available in markets that allow open offers.

Info
Note: markets that don’t use scanners do not show a QR code in the RBI app, only the alphanumerical code. In this case, the Kiosk must provide a way for guests to enter the code manually.

Guest scans offer (static) alphanumerical code

If the offer was configured for single redemption use, it will disappear from teh app after 15 minutes
For static codes, we don’t show a confirmation in the RBI app

Guest checks out and pays

Receipt is printed
Ideally, guests would be shown the number of points they could have earned, and they are prompted to sign up

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