Versions Compared

Old Version 22

changes.mady.by.user Lopes da Costa, Valentina

Saved on

compared with

New Version 23

changes.mady.by.user Lopes da Costa, Valentina

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This page documents the expected user experience when RBI guests redeem offers when they place orders using the Kiosk, part of Customer Journey Scenarios - Kiosk. See also Kiosk - Redeem Rewards and Kiosk - Edge Cases.

The Transaction Validate endpoint determines if the user meets eligibility requirements of any included incentives: Rewards or Offers (e.g. Offer is only redeemable with a check above $10). Please refer to Loyalty API - Error List for a list of potential error message returned from this endpoint.

Contents

Table of Contents

...

Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens an offer on the RBI app

  • No action

  • Offer page is displayed:

  • No action

Guest taps “Use at restaurant”

  • No action

  • Offer is added to the guest’s pre-selection

  • A unique offer code is generated

  • No action

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

  • No action

  • No action

Guest scans the loyalty code or inputs 6 digit code in Kiosk

Info

Note: the pre-selected offer will show in the Kiosk screen after scanning with an option for the user to customize it

  • Offer is shown on the Kiosk and guest has an option to customize

Image RemovedImage Added

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Call the Identify endpoint, which will return the Loyalty User ID, the offer pre-selected, the loyalty points balance and a transaction ID

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

  • No action

  • User will see modal in the app letting user know that only 1 offer can be added per order and prompting user to replace current offer

  • No action

Guest taps Replace

  • No action

  • New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

  • No action

Guest either scans the Offer’s QR code or inputs 6 digit code into Kiosk

Info

Note: the pre-selected offer will show in the Kiosk screen after scanning with an option for the user to customize it

  • New offer replaces the previous selected offer in the Kiosk basket

  • Other items in the Kiosk basket are not removed or replaced

  • New offer is added to basket and guest has the option to personalize the offer

Image RemovedImage Added

  • Modal is shown to guest confirming that the offer has been added to cart

  • Loyalty points balance is not updated, since the guest is scanning an offer

  • Offer pre-selection is cleared

  • Keep track of the current basket contents including past scanned offer

  • Void the previous transaction

  • Call the Identify endpoint again, which will create a new transaction ID with the new offer

  • Replace the past scanned offer in the Kiosk basket with the new offer

On the Kiosk UI, navigates to the offers page

Info

Note: this step is only available in markets that have decided to show offers on the Kiosk UI.

Offers are displayed:

  • No action

Guest selects an offer

  • Details displayed

  • No action

  • No action

Guest adds offer to basket

  • Guest sees modal in the Kiosk letting user know that only 1 offer can be added per order and prompting user to replace current offer

  • Example screen to be added here when available

Info

Note: If an offer can’t be redeemed because the offer rules are not met, the Kiosk displays a modal to the guest explaining why the offer can’t be added to cart

  • No action

  • Call the Transaction Validate endpoint to verify that the current basket selection is valid

  • Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

  • Order number shows up on the screen

  • Receipt is printed (ideally the receipt would include the points earned and/or burned + the updated loyalty points balance)

  • Guest sees updated points balance

 

  • Call the Transaction Update endpoint with a status of CLAIMED to complete the order

  • After this call it is not possible to modify the loyalty transaction anymore

...