Page Comparison

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest taps on the Kiosk screen to start a new order

• Loyalty sign in page shows up on the Kiosk and scanner becomes active

• N/A

• No action

Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID

Guest customizes reward(s) at will and adds to basket

• The reward(s) are incrementally added to the cart and does not replace any of the existing cart items

Image Removed

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest opens a second reward on the RBI app, chooses to redeem in restaurant

• No action

• Only the second reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk

• Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize

• Modal is shown to guest confirming that the reward has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment

• Reward pre-selection is cleared

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s)

• Void the previous transaction

• Wait for Void Confirmation

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest customizes reward(s) at will and adds to basket

• The reward(s) are incrementally added to the cart and does not replace any of the existing cart items

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

On the Kiosk UI, navigates to the rewards page

• Rewards are displayed

• No action

• Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI

Guest adds a reward to basket

• Guest selects and adds reward to cart

• These reward(s) are incrementally added to the cart and do not replace any of the existing cart items

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app

• No modal is shown

  

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest removes first reward from order

• Guest removes the first reward from the Kiosk cart

• Basket is updated accordingly

• Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app

• No modal is shown

• Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING

Guest goes to checkout screen

• Guest sees list of all chosen items in basket

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Guest checks out and pays

• Order number shows up on the screen

• Receipt is printed

• Guest sees updated points balance

• Call the Transaction Update endpoint with a status of CLAIMED