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Steps	Expected results (POS)	Expected results (RBI app)	Loyalty API usage (POS)
Guest opens a reward on the RBI app	No action	Reward page is displayed:	No action
Guest taps “Redeem in Restaurant”	No action	Reward is added to the guest’s pre-selection A unique reward code is generated	No action
Cashier is prompted whether the Guest has loyalty, and confirms	Cashier asked if guest is a loyalty member and clicks on “Ok”	No action	No action
Guest either scans the reward code, or tells the 6 digit code to the cashier	Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user): Reward is added to POS cart	Guest receives a successful confirmation modal The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage Reward pre-selection is cleared	Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID
Guest opens a second reward on the RBI app, chooses to redeem in restaurant Info Note: the flow is exactly the same if the guest pre-selects multiple rewards.	No action	Only the second reward is added to the guest’s pre-selection A unique reward code is generated	No action
Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier	Either by scanning or entering the code, POS confirms successful identification: These reward(s) are incrementally added to the cart and do not replace any of the existing cart items	Modal is shown to guest confirming that the reward has been added to cart The second reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance At this point, the guest’s loyalty points balance has been deducted for two rewards Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage Reward pre-selection is cleared	Keep track of the current basket contents including rewards Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s) Void the previous transaction Wait for Void Confirmation Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING
Guest requests to remove first reward from order	Cashier removes the first reward from the open order Basket is updated accordingly	Guest sees the first reward’s loyalty points returned to their loyalty points balance	Call the Update endpoint with all of the Kiosk basket contents and a status of PENDING
Cashier finalizes the order and guest pays at POS	POS prints receipt with points earned & points balance	Guest sees updated points balance	Call the Transaction Validate endpoint to verify that the current basket selection is valid Call the Transaction Update endpoint with a status of CLAIMED

4. Limit one reward per purchase

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Steps

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Expected results (POS)

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Expected results (RBI app)

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Loyalty API usage (POS)

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Guest opens a reward on the RBI app

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• No action

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• Reward page is displayed:

  Image Removed

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• No action

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Guest taps “Redeem in Restaurant”

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• No action

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• Reward is added to the guest’s pre-selection

  Image Removed

• A unique reward code is generated

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• No action

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Cashier is prompted whether the Guest has loyalty, and confirms

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• Cashier asked if guest is a loyalty member and clicks on “Ok”

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• No action

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• No action

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Guest either scans the reward code, or tells the 6 digit code to the cashier

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• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

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• Reward is added to POS cart

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• Guest receives a successful confirmation modal

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• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

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• Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID

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Guest opens a second Reward on the RBI app, chooses to redeem in restaurant

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• No action

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• User will see modal in the app letting user know, use can only add 1 reward per order and prompting user to replace

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• No action

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Guest taps Replace

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• No action

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• New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart

  Image Removed

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• No action

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Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier

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• New reward replaces the previous selected reward in the POS basket

• Other items in the POS basket are not removed or replaced

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• Modal is shown to guest confirming that the reward has been added to the POS basket

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• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

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• Keep track of the current basket contents including the past scanned reward

• Call the Identify endpoint again, which will create a new transaction ID with the new reward

• Void the previous transaction

• Wait for Void Confirmation

• Replace the previous reward in the basket with the new reward

• Call the Update endpoint with all of the POS basket contents and a status of PENDING

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Cashier finalizes the order and guest pays at POS

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• POS prints receipt with points earned & points balance

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• Guest sees updated points balance

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• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Call the Transaction Update endpoint with a status of CLAIMED