...
If market is onboarded in RAM, fields can be updated there directly - RAM
Service Mode information:
Dine in always needs to be enabled
TA/DT/Delivery etc. as applicable
Hours of Operation information:
Dine in always needs to be filled in
TA/DT/Delivery etc. as applicable
When POS ordering integration is concluded, mobile ordering should be activated in each restaurant that will have mobile ordering:
For click & collect AND/OR Delivery to work, it is essential to have the following:
POS = {name of POS vendor is RBI’s systems} (e.g., POS = PARTNER)
Mobile Ordering = ENABLED if restaurant will accept mobile orders (click and collect and/or delivery)
Mobile Ordering Status = LIVE (click and collect and/or delivery)
...
| Table of Contents |
|---|
Updating information via RAM
Using the Restaurant Attributes Management tool https://ram.rbi.com/ , you will be able to see and edit certain attributes of your restaurants.
Some of the attributes that can be changed in RAM are:
Service Mode
Hours of Operation information
POS vendor
Mobile Ordering
Mobile Ordering Status
Detailed guides on how to use RAM can be found here: RAM
| Info |
|---|
Note that not all restaurant attributes can be edited via RAM. In the case you’d like to edit an attribute not available in RAM, you’ll need to open a GBS request as described in the following section |
Updating information via GBS Request
You can also updated restaurant attributed by sending a request to the GBS team.
If updating restaurant attributes of only 1 restaurant, use the file below:
...
Select “OK’ and now Macros will be unblocked.
Notes on updating specific fields
Address fields
In MDS you’ll find two fields for address:
Customer facing address
...
Physical address – this is the address that is sync’d with Sanity and used by our platform to display the restaurant in the Store Locator.
To update the Physical address, follow the GBS Request process described above.
Service mode fields
Dine in always needs to be enabled for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Hours of Operation fields
Dine in always needs to be filled in for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Mobile Ordering fields
When POS ordering integration is concluded, mobile ordering should be activated in each restaurant that will have mobile ordering:
For click & collect AND/OR Delivery to work, it is essential to have the following:
POS = {name of POS vendor is RBI’s systems} (e.g., POS = PARTNER)
Mobile Ordering = ENABLED if restaurant will accept mobile orders (click and collect and/or delivery)
Mobile Ordering Status = LIVE (click and collect and/or delivery)