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As explained in the Restaurant document, restaurant documents and its information is fed to Sanity via a sync with MDM. This means that our platform will get the existing restaurant information from MDM and load it into Sanity. Therefore, to update restaurant information, changes need to be done at the source – in MDM.
Updating information via RAM
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RAM allows franchisees to directly edit the restaurant information stored in MDM. |
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Note that not all restaurant attributes can be edited via RAM. In the case you’d like to edit an attribute not available in RAM, you’ll need to open a GBS request as described in the following section
Updating information via GBS Request
You can also updated restaurant attributed by sending a request to the GBS team.
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Select “OK’ and now Macros will be unblocked.
Notes on updating specific fields
Address fields
In MDS you’ll find two fields for address:
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To update the Physical address, follow the GBS Request process described above.
Service mode fields
Dine in always needs to be enabled for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Hours of Operation fields
Dine in always needs to be filled in for the store to be open in our platform
TA/DT/Delivery etc. as applicable
Mobile Ordering fields
When POS ordering integration is concluded, mobile ordering should be activated in each restaurant that will have mobile ordering:
For click & collect AND/OR Delivery to work, it is essential to have the following:
POS = {name of POS vendor is RBI’s systems} (e.g., POS = PARTNER)
Mobile Ordering = ENABLED if restaurant will accept mobile orders (click and collect and/or delivery)
Mobile Ordering Status = LIVE (click and collect and/or delivery)