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For bugs identified (not in QA): Reporting Bugs - Service Desk
As per the new feature requests, all bugs need to be created through the IREQ process (same link here)
All bugs will be listed in the IREQ Dashboard: https://rbictg.atlassian.net/jira/dashboards/10553 - it’s possible to filter by country to show just the ones related to the specific Dedicated team
Let’s remember more tickets can be opened by other employees of the market where the Dedicated team is allocated and not all of them are in their hands
Triage and prioritization will be managed by the Support team.
The scope for the dedicated team are the bugs related to the features they have developed. (There should be a Confluence page like the Iberia one PLK ES Feature Deployments status where all the features developed by the Dedicated team are listed)
Fire and high priority bugs will be tackle together in the shortest time possible
The communication should happen in the opened ticket through the comment section. In this case, the Dedicated team can suggest to handle of the bugs or the Support team can ask for support to the Dedicated team if needed.
It’s recommended to create a specific channel in Slack to discuss bugs between Support team and Dedicated team
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