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This is a template that should be used to document each feature. It’s meant to be easy, not prescriptive - change it at will! |
Table of contents
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Definition
Status |
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RBIberia Owner | Raul Moreno Diaz | ||||||
RBI Owner | Andrea Ruani |
❓ Open questions
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We need to constantly make this section empty. |
Business questions
What is the usage of this method payment in BK PT?
Do you have any demographic or customer data related to those who make payments with card at home?
Is this payment method used in PLK ES and/or BK ES?
What has been the decrease in sales after the launch?
What is the flow in Airtouch?
Are there any regulatory or legal considerations that might impact the implementation of card payments at home?
Tech Questions
What are the API endpoints of integrations?
Is there any official technical documentation?
What are the security/compliance concerns?
ALTERNATIVE SOLUTION
Considering the problem “user preference is the payment at home compared with the other ones for several reason (trust, simplicity, speed)”, we could explore more options like:
Prioritize MBWay as it’s the main payment method and it’s fast, simple and trusted in the Portuguese market
Offer discounts to use the online payment method
Add “pago seguro” and other logos to the payment page
Business answer
30% of total (resp. operaciones) (Diamantino Carvalho)
No, just BK PT
16.000€ from launch
Same as cash payment (FE); “identificador de pago” is different
No
Reports should be updated with this new payment system
Tech answer
Winrest; Homeria (delivery)
Requirements
Problem statement
BK PT customers are facing limitations and inconveniences when making payments. To address this, we aim to implement a feature that allows users to make card payments at home with a POS brought by the driver. The goal is to maintain the existing user experience avoiding impact on sales.
This feature was existing in the old platform and it represented 32% 41% of all payments, composed by 32% on the app, 6% on the web and 3% through contact center (see below, first line “App pago con tarjeta”). It’s the main payment method and today it’s not implemented in BK PT.
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Acceptance criteria
Success metrics
🤔 AssumptionsAvailable in web and app in BK PT
Integrate with Winrest and Homeria platform (considering the future development for the EMEA DMP)
Update reports with the new payment method
Solution
1) Provide alternative payment system + discounts
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Note: these is a proposal for the BK PT team to avoid the development of the payment by card at home |
Considering the problem rely on TRUST, SIMPLICITY and VELOCITY, elements of the payment at home, BK PT could:
Prioritize MBWay as it’s the main online payment method in Portugal (3.5M users, 225M transactions - more here) and it’s also a fast, simple and trusted solution in the market
Offer discount codes to the users that made payment by card at home: the message should be focused on the usage of alternative payment methods
Add “pago seguro” and other logos to the payment page to make the user feel more comfortable (especially first time users)
2) Payment by cash at home
Scenarios
Steps (POS scenarios) | Expected results |
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OnlineExpect | thatTransaction completed |
Offline (no battery) | |
Offline (no network) | |
Online with incidence |
Design
Today in the Airtouch solution, on the user side we have the following flow:
While in the Restaurant management tool the option is showed together with the other payment systems:
Figma design here: [insert link]