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This is a template that should be used to document each feature. It’s meant to be easy, not prescriptive - change it at will!

Table of contents

Table of Contents

Definition

Status

Status
colourBlue
titleDISCOVERY

RBIberia Owner

Raul Moreno Diaz

RBI Owner

Andrea Ruani

RBI Payment owner

DMP/DOP owner

Admin tool owner

Designer

Gabriel Schroeder

Data owner

❓ Open questions

Info

We need to constantly make this section empty.

Business questions

  1. What is the usage of this method payment in BK PT?

  2. Do you have any demographic or customer data related to those who make payments with card at home?

  3. Is this payment method used in PLK ES and/or BK ES?

  4. What has been the decrease in sales after the launch?

  5. What is the flow in Airtouch?

  6. Which platforms are impacted?

Tech Questions

  1. What are the API endpoints of integrations?

  2. Is there any official technical documentation?

  3. What are the security/compliance concerns?

Business answer

  1. 30% of total (resp. operaciones) (Diamantino Carvalho)

  2. No

  3. Only BK PT

  4. 16.000€ from launch

  5. Same as cash payment (FE)

  6. DMP, DOP, Admin tool - How we categorize the payment? Down card or we create “Home” with cash and card?

Tech answer

  1. Winrest; Homeria (delivery) and/or DMP

  2. No needed, discussed already with Paulo from Winrest

  3. Nothing detected at the moment

Requirements

Problem statement

BK PT customers are facing limitations and inconveniences when making payments. To address this, we aim to implement a feature that allows users to make card payments at home with a POS brought by the driver. The goal is to maintain the existing user experience avoiding impact on sales.

This feature was existing in the old platform and it represented 41% of all payments, composed by 32% on the app, 6% on the web and 3% through contact center (see below, first line “App pago con tarjeta”). It’s the main payment method and today it’s not implemented in BK PT.

Image Modified

Hypothesis

After the launch of the BK PT web version, has been noticed a decrease in sales of 16.000€ (after 8 days from the launch). There are several factor that could impact it and one of them could be the lack of a common payment method in the Portuguese market such as the payment with card at home, that includes the usage of MBWay.

Acceptance criteria

  • Only available for delivery

  • Integrate with Winrest and delivery platform

  • Available in web and app in BK PT

  • Integrate with Winrest and Homeria platform (considering the future development for the EMEA DMP)

  • Update reports with the new payment method

  • Reusing Winrest solution, including the possibility to use MB Way

  • DMP should show the new payment method

    • Reports should be updated accordingly showing the new payment method

  • Easy and smooth user experience in the selection of payment method

  • User flow similar to payment with cash

Solution

1) Payment by cash at home

Scenarios

Steps (POS scenarios)

Expected results

Online

Transaction completed

Offline (no battery)

Any specific solution for this scenario

Offline (no network)Online

with incidenceAny specific solution for this scenario

Design -

Front End

WhiteLabel

Today in the Airtouch solution , on the user side we have the has the following flow:

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Figma design hereThe new flow will be design in the Figma: [insert link]

Design - DMP

Restaurant Delivery management tool platform needs to show this option together with the other payment systems:

Figma design here: [insert link]

Data - DMP

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Design - DOP

As for now, it seems that the restaurant management tool is going to be impacted on the history of the cash flow.

Image Added

Admin tool

WIP

2) Provide alternative payment system + discounts - DEPRECATED

Info

Note: these is a proposal for the BK PT team to avoid the development of the payment by card at home

Considering the problem rely on TRUST, SIMPLICITY and VELOCITY, elements of the payment at home, BK PT could:

  • Prioritize MBWay as it’s the main online payment method in Portugal (3.5M users, 225M transactions - more here) and it’s also a fast, simple and trusted solution in the market

  • Offer discount codes to the users that made payment by card at home: the message should be focused on the usage of alternative payment methods

  • Add “pago seguro” and other logos to the payment page to make the user feel more comfortable (especially first time users)