Page Comparison

Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage

Tillster

• Tillster team to fix

400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk

Tillster

• Tillster to fix

Whitelist Loyalty API URL in all restaurants

• We found issue that URL was not whitelisted in store, which blocked all the Loyalty Transactions

• Ollie (BK DE)

• Ollie to make sure that all restaurants are whitelisted

• he will provide info to network company

Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)

• RBI (CRM)

• Outline in the documentation

If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming?

• RBI (CRM)

Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)

• Outline in the documentation

Currently we don’t have any timeout at POS

• Toshiba

• BKDE alignment

The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer

• BKDE

• BKDE to include in crew training

Change the modal of success when adding a reward as we have always the Teriaki sauce

• BKDE

Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false

• RBI (CRM)

If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit)

• RBI (CRM)

• Updated documentation

After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance.

Test user: Jonas.pfaff@burgerking.de

• RBI

• Open bug ticket

• fix bug

For Delivery order, if we select twice the same item that has a deposit (either only the item or the item within a combo), only one deposit is being subtracted from the points earned (0.25 euros).

Example: 2x( Whopper Cheese 4,50 EUR + 0.25 deposit) = 9.50 EUR > this is the total amount.

We should earn 90 points (as we remove the 0.50 EUR from the 2 deposits), but instead we earn 92

Test user: Jonas.pfaff@burgerking.de

• RBI

• Open bug ticket

• fix bug

We are testing in restaurant number: 13651

When we have this restaurant selected, the rewards and offers Redeem In Restaurant button is greyed out (but we want people to be able to pre-select).

• RBI

• Open bug ticket

• Fix Bug

In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page)

• RBI

• Align on requirements / expectations

• New feature request

Coffee reward doesn’t work at kiosks when pre-selected (it says that the items is not available)

• Tillster

• Tillster to fix

Pay @ Counter from Tillster to Toshiba not working

• Tillster / Toshiba

• Tillster / Toshiba to have Pay@Counter work

In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues

• Tillster

• Tillster to Change UI of Christmas special coupons

My BK Coupons do not display on top of Coupons list in the Kiosk

• Tillster / BK DE

• Tillster to reorganize the MyBK coupons to show on top of list if BK DE team is in agreement

Image Added

When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:

• The user starts with 81600 points

• Pre-selects a reward for an amount of 1400

• Remove from the kiosk the reward

• Click on “ok” in the modal in the app

• Spp point balance is 83,000

• When they re-add the rewards from the kiosks, and checkout with that rewards, the points are deducted

• The final amount is 81600 (as the initial amount but with a reward redeemed)

Video is available here - to be validated (it seems a delay)

• Tillster

• Tillster to fix bug