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What is the observation? | Who is responsible? | Type (Observation or Bug) | Next steps | ||||||
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Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage .jpg?version=1&modificationDate=1701089718038&cacheVersion=1&api=v2&width=389) | Tillster |
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400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk  | Tillster |
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Whitelist Loyalty API URL in all restaurants
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Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)  |
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If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming? |
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Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)  |
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Currently we don’t have any timeout at POS |
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The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer |
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Change the modal of success when adding a reward as we have always the Teriaki sauce |
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Melina has loyalty activated by the attributes ‘has User ID’ and “isLoyaltyUser' are false. Account: melina.roenpagel@burgerking.de  |
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If the order includes an item that has a deposit, the Online Loyalty Claimed Event will reflect the subtotal without the deposit while E-commerce Purchase events reflects the total transaction amount (including deposit) |
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After we cancel a Delivery order, the loyalty points earned with that order are not removed from the user account. The user does not go back to their previous point balance. Test user: Jonas.pfaff@burgerking.de |
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We are testing in restaurant number: 13651 When we have this restaurant selected, the rewards and offers |
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In a scenario where I have redeemed a reward, but then for whatever reason the order is cancelled, I get my points back but there is no track of it in the app front-end (in the account history page) |
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Coffee and milkshake reward doesn’t work at kiosks when pre-selected (it says that the items is not available)  |
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Pay @ Counter from Tillster to Toshiba not working |
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In the Kiosk, the Christmas Special Coupons are showing with Transparent background causing accessibility issues  |
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My BK Coupons do not display on top of Coupons list in the Kiosk |
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 When we pre-select a reward at the kiosks, customize it, and then we remove it from the order at the kiosk, the points get added to the app (even though this is a reward). Then, if we re-add the reward from the kiosk screen and we checkout, the points are deducted (but from the increased balance). In this scenario:
Video is available here - to be validated (it seems a delay) |
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Number of crowns has comma in the Kiosk |
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Modify UI and re-do design to be more promotional of Kiosk entry screen (users click on image of scanning QR code instead of the call to action button) |
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In app message if you redeem a coupon, needs to be translated to German |
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Non-logged in users Coupon section scanning should be allowed without clicking on the button to scan (Kiosk) |
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Coupon scanning button does not work after second time of clicking on it [add video] |
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Clicking of items in the Kiosk did not work as expected (e.g clicking on my Rewards did not work) |
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Kiosk UI issues not matching to the app (crown should always be located to the left of the text as in the app) |
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Nav bar at the bottom did not have the correct format – New UI needs to be implemented |
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When you add the small fries and add a dip the dip is free, but the Dip should have a price. Issue is only happening at the kiosk – at the POS it is working |
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Scroll bug of coupons page in the app |
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Add Static Page with Tutorial on how to use Loyalty – add list of participating restaurants |
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Remove MyBK from Kiosk and only include My Burger King |
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Check translations faulty, king premium instead of king reward Check that scanning throughout the journey works | |||||||||
When a user voids the transaction, we are refunding the points (if points are used) and deducting the points earned. Nevertheless, we don’t receive any events with the updated point balance. This is only visible when the guest creates a new loyalty transaction. The User: cc4bb6ad-77e0-4310-a315-f78b98c6ac7a |
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User begins transaction in the kiosk and clicks on pay@counter. In the Toshiba POS user adds extra offers and rewards with a second scan. The earned points are correctly calculated. The redeemed points (rewards) were doubled. |
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When there is a Timeout in Toshiba’s side, no error message is shown in the POS to show the loyalty order did not go through |
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