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Old Version 15

changes.mady.by.user Lopes da Costa, Valentina

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New Version 16

changes.mady.by.user Silva, Carlos

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Steps

Expected results (Kiosk)

Expected results (RBI app)

Loyalty API usage (Kiosk)

Guest opens an offer on the RBI app

  • N/A

  • Reward page is displayed:

  • No action

Guest taps “Redeem In restaurant”

  • N/A

  • Reward is added to the guest’s pre-selection

  • A unique Reward code is generated

  • No action

Guest taps on the Kiosk screen and scans the reward’s QR code or inputs 6 digit code into Kiosk

  • User sees pop up in Kiosk letting user Rewards are not supported in this store and they will not gain/burn any loyalty points with this order

  • Nothing changes on order / cart that was gathered in the Kiosk

Info

If both offer and rewards are included in the Loyalty Code screen, the Loyalty API will continue returning both Rewards and Offers. The Kiosk vendor will be responsible to show the error message to users and to remove the Reward from Kiosk cart.

  • Modal is shown to guest informing that this store does not participate in the loyalty program and no loyalty points will be earned

  • Modal is shown to guest but no Reward is added to Kiosk cart

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  • Call the Identify endpoint, which will return the Loyalty User ID, a list of Reward(s) pre-selected, loyalty points balance and a transaction ID

  • The Kiosk vendor will know this store does not have Loyalty enabled and show error message to let user know they cannot redeem rewards

  • If a transaction is sent with a reward in cart for a store that does not have in-store loyalty, the Loyalty APIs will return an error

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