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3. To assign an offer, click on “Assign Offers”. You will receive a popup window. From there, select an Offer Template and Reason. You can select each respective option from a dropdown list. Lastly, you can also add in an optional comment. Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.
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Offer TemplateTemplates (Order Level Content > Loyalty > Incentives > Offers > Offers Template) need to be created and set Template Type as Support Offer to be available on Support Tool. |
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