🎁 How to assign an offer to a guest
1. In the top right search bar, search for a customer using their email or cognito ID.
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3. To assign an offer, click on “Assign Offers”. You will receive a popup window. From there, select an Offer Template and Reason. You can select each respective option from a dropdown list. Lastly, you can also add in an optional comment. Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.
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Offer Template (Order Level Content > Loyalty > Incentives > Offers > Offers Template) need to be created and set Template Type as Support Offer to be available on Support Tool. |
Under the “Reason” field, one of the following options needs to be selected:
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