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Table of Contents

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Status

colour	Blue
title	DISCOVERY

RBIberia Owner

Paula Winter

RBI Owner

DMP/DOP owner

Designer

Other SMEs

IREQ ticket

ACTION ITEMS

@Cunha, Ricardo @Ferreira Gomes, Raphael Find out how the information stored in LaunchDarkly gets transferred into a PLU
@Ferreira Gomes, RaphaelValidate if the “Glovo Service fee” effort made by Gui can be reused; or expand that effort to make it generic and accept the New Service Fee
@paula.winter@rbiberia.com Validate that Homeria is currently connected with Food Aggregators and Winrest to read the new service fee
@paula.winter@rbiberia.com doublecheck internally if it's planned a more granular setup of the fees -> this will generate a huge dependency on CI&T

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It will be possible to show the Service Fee for each type of service, not only delivery, and it should be possible to customize by restaurant.
Discount code will be applied exclusively on the Delivery fee
- Free delivery fee: the checkout should show the amount saved by the user and a “free” text
- Partial discuont delivery fee: TBC
- In both cases, the modal should show communicate that there is a promocode applied
A unique modal should communicate the different fees ranges and should be dynamic (considering that there could be restaurants with different fees ranges)
Both fees should be shown in the receipt page and the confirmation page - with or without the potential discounts applied (following the existing patterns)
To configurate the fees the solution should be indipendent from the tech team and need to be managed by the Iberia market. Today there are potential solutions for that:

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The Service Fee will be shown also in the Call Center
The Service Fee will be shared with the Food Aggregators as well as per the image - OUT OF OUR SCOPE

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Info
IMPORTANT to understand the data flow as it could be that this development will be out of our scope, in case Homeria is the generator of the fee → Need to be validated

Design

Front End - link here

Configuration - link here

DMP - link here

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Info

Data on % of orders within each average check bucket:

I’m grouping into 3 buckets according to what I saw in the figma file: orders < 10 EUR, 10 EUR < orders < 16 EUR and orders > 16 EUR
Looking monthly at the past 6 months, on average:

i. 71% of all delivery orders have an avg check > 20 EUR

ii. 26% have an avg check between 10 and 20 EUR

iii. 3% have an avg check < 10 EUR

A higher avg check could be being incentivized through the free delivery campaign but nevertheless data shows that majority of the users will already benefit from a free service fee.
Given the avg check of delivery in PLK ES is 25 EUR, new service fees buckets would need to be defined to get a more optimized solution from a financial standpoint.
Amplitude chart for reference: https://app.eu.amplitude.com/analytics/rbiberia/chart/e-q93tmghy

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