Page Comparison

Activate Mapping Click & Collect service mode on Oracle Simphony

Service Mode available on BKD App

• Enable Click & Collect on

Simphony orderTypeRef

Fagundes, Silvia

Engineer Support

Ops readiness

Ops process is set up

• To define the order number which will be displayed on Kitchen screens

• Crew TrainingBK DE Ops to train store personnel

BK DE Team

Click & Collect Report

Ensure Click & Collect data is flowing from Snowflake to BK DE reports

Identify adjustments on the report - double check whether the data is sending correctly

• Generate report and validate the data

Integration Test:

Integration readiness (in Staging)

The Oracle > Khumbu > RBI integration has been thoroughly tested by the tech team in Staging

Integration is working for:

• Order Injection

• Heartbeat

• Price & Product Availability

• Inject a Click & Collect order in the POS and confirm the order has been injected

• Ensure the store is on-line on the App

• Menu updated in the Menu Service with correct prices and product availability

Fagundes, Silvia Engineer Support

Content Management Readiness

All content needs to be set in Sanity for Oracle

• Input PLUs for items, combos, modifiers and offers

• Test that the configured PLUs, Offers, Rewards are working in the app and in-store. Display the products and offers on the BKD app coming from Partner field.

Fagundes, Silvia

@Lionel David&Martin

Test E2E Integration (Staging):

BKD App, In-store and Kiosks (Tillster, Acrelec and Smoothr) are able to show the Menu and allow users to place Click & Collect orders

• Test every single item, combo, modifier and offers placing an order via BKD App, Kiosk and In Store and validated if the order injection process is working.

• BKD will provide a spreadsheet to follow the test progress for each item.

• Store Availability

• Price & Product Availability

  • BKD App display the Menu items, combos, modifiers, offers, rewards and prices.

• Order Injection for Click & Collect

• In-Store Testing (Kiosk and Front Counter)

• Test scenarios for DE which includes multi-scanning. Customer Journey Scenarios - POS

Fagundes, Silvia

Yildirim, Semih

Magdalena Dlugolecka

Oracle

Khumbu

BK DE Team

Rollout for Production

Order injection on Oracle is ready in Production, all products, offers and rewards are working as expected via Mobile Ordering - Click & Collect service mode available

• Migrate Sanity document POS items, combos, offers, rewards from Staging to Production

• BK DE Ops to train store personnel & Oracle on how to use the POS

• Test Store Availability

• Test Price & Product Availability

  • BKD App display the Menu items, combos, modifiers, offers, rewards and prices.

• Test Order Injection for Click & Collect

• In-Store Testing (Kiosk and Front Counter)

• Test scenarios for DE which includes multi-scanning. Customer Journey Scenarios - POS

Fagundes, Silvia

Yildirim, Semih

Magdalena Dlugolecka

Oracle

Khumbu

• are working in the app

Fagundes, Silvia

Rollout for Production

Mapping Dine In, Drive Thru and Table Service service mode on Oracle Simphony

Service Mode available on BKD App

• Enable Dine In, Drive Thru and Table Service on

Simphony orderTypeRef

Fagundes, Silvia

Engineer Support

Ops readiness

• Crew TrainingBK DE to train the store personell

BK DE Team

Dine In, Drive Thru and Table Service Report

Integration Test:

Integration readiness (Staging)

The Oracle > Khumbu > RBI integration has been thoroughly tested by the tech team in Staging

Integration is working for:

• Order Injection

• Heartbeat

• Price & Product Availability

• Inject a Dine In, Drive Thru and Table Service order in the POS and confirm the order has been injected

• Ensure the store is on-line on the App

• Menu updated in the Menu Service with correct prices and product availability

Fagundes, Silvia Engineer Support

Content Management Readiness

All content needs to be set in Sanity for Oracle

• Input PLUs for items, combos, modifiers and offers

• Test that the configured PLUs, Offers, Rewards are working in the app and in-store. Display the products and offers on the BKD app coming from Partner field.

Fagundes, Silvia

@Lionel David&Martin

Test E2E Integration (Staging):

BKD App, In-store and Kiosks (Tillster, Acrelec and Smoothr) are able to show the Menu and allow users to place Click & Collect orders

• Test every single item, combo, modifier and offers placing an order via BKD App, Kiosk and In Store and validated if the order injection process is working.

• BKD will provide a spreadsheet to follow the test progress for each item.

• Store Availability

• Price & Product Availability

  • BKD App display the Menu items, combos, modifiers, offers, rewards and prices.

• Order Injection for Click & Collect

• In-Store Testing (Kiosk and Front Counter)

• Test scenarios for DE which includes multi-scanning. Customer Journey Scenarios - POS

Fagundes, Silvia

Yildirim, Semih

Magdalena Dlugolecka

Oracle

Khumbu

BK DE Team

Rollout for Production