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The project plan below outlines the following project deliverables:

Enable Oracle POS on BK DE’s current setup (Delivery & DE - Loyalty Program):
Service Mode: Delivery which is available for a subset of stores (~150 BK DE Master Franchisee stores).

Loyalty Program: in the process of enabling loyalty on

02 Apr 2024

For the pilot, focus on enabling loyalty at the front-counter (we will not have kiosk at this stage).

Enable Click & Collect for Oracle POS.
Enable rest of service modes for Oracle POS.
1. Dine In
2. Drive Thru
3. Table Service

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#1 Implement Oracle POS on BK DE - Loyalty Program

Info
Due to Loyalty Program launch on 02 Apr 2024, our approach will be implemented Oracle on Loyalty some weeks after Loyalty Program launch in order to avoid increase the complexity/risks prior the launch.

Milestone

Outcome

Work Required

How to test

Owner

Effort (weeks)

Status

1

Enable Loyalty on POS

Loyalty available on Oracle POS

Oracle to install loyalty package on POS

Loyalty package is available in BK DE’s Oracle POS lab.

Fagundes, Silvia

+ Oracle

Status

title	TBD

Status

title	Not started

2

Vendors need to change supportingPos

Vendors confirmed they has been changed on their side to read “supportingPos” : “Partner” for Oracle POS

Communicate to Vendors (Toshiba, Tillster) to share the change. Vendors need hit our Loyalty APIs using supportingPos:“toshibaLoyalty” for Toshiba stores and Oracle supportingPos:“partner”

Fagundes, Silvia

Lopes da Costa, Valentina

Status

colour	Green
title	DONE

3

Content Management Readiness

All content needs to be set in Sanity for Oracle

Input PLUs for rewards in Partner field.

Test that the configured PLUs for rewards are working in the app and in-store. Display the rewards on the BKD app coming from Partner field.

Fagundes, Silvia

@Lionel David&Martin

Status

title	TBD

Status

title	Not started

4

Test E2E Integration - Loyalty flow

BKD App, In store and Kiosks (Tillster, Acrelec and Smoothr) are able to show the Rewards and allow users to place orders.

Test every single reward and palce an order via BKD App, Kiosk and In Store in order to validated if the order injection process is working.
BKD will provide a spreadsheet to follow the test progress for each reward.

Test Store Availability
Test Price & Product Availability
- BKD App display the rewards
- Test every single Reward is being checked out with successfully.
Test Order Injection for Delivery
In-Store Testing (Kiosk and Front Counter)
Kiosk vendors need to hit our Loyalty API to read supportingPos:“partner”
Test scenarios for DE which includes multi-scanning. Customer Journey Scenarios - POS

Fagundes, Silvia

+ Engineering

+ BK DE

+ Oracle

+ Khumbu

Status

title	TBD

Status

title	Not started

5

Rollout to Production

Order injection on Oracle is ready in Production, all products, offers and rewards are working as expected via Mobile Ordering.

Oracle to install loyalty package on POS in production
Migrate Sanity document POS rewards from Staging to Production
BK DE Ops to train store personnel & Oracle on Loyalty how to use the POS

Test Store Availability
Test Price & Product Availability
- BKD App display the rewards
- Test every single Reward is being checked out with successfully.
Test Order Injection for Delivery
In-Store Testing (Kiosk and Front Counter)
Test scenarios for DE which includes multi-scanning. Customer Journey Scenarios - POS

Fagundes, Silvia

Lopes da Costa, Valentina

Yildirim, Semih

Magdalena Dlugolecka

Oracle

Khumbu

BK DE Team

1 week

Status